thread Re: Cannot print and cannot tap Settings > Hardware > Printer in Hardware Setup & Troubleshooting

Cannot print and cannot tap Settings > Hardware > Printer

kanajess — Sun, 21 Sep 2025 09:55:14 GMT

It is fresh out of the box, got everything else set up. I have put thermal paper in it and tried restarting it several times. Every time it starts the paper feeds out a little bit, but does not print. I can't tap Settings > Hardware > Printer in the square terminal either.

Re: Cannot print and cannot tap Settings > Hardware > Printer

SVLFever — Mon, 17 Mar 2025 23:26:41 GMT

Did you ever get this resolved @kanajess ?

Re: Cannot print and cannot tap Settings > Hardware > Printer

rtfulk — Tue, 18 Mar 2025 04:15:48 GMT

@kanajess Have you tried a factory reset? I saw you stated you can’t access anything with the touch screen, you can try a Hard Reset the steps are below. Hopefully that will get things working.

1. Perform a Hard Reset:

• Press and hold the power button for 10 seconds until a black screen with a countdown timer appears.

• Continue holding the power button until the timer reaches zero and prompts you to release it.

After the Reset:

• Reconfigure Settings: You’ll need to:

• Answer basic setup questions, such as setting the correct time zone.

• Reconnect to your Wi-Fi network.

• Sign in using your Square account credentials or device code.

• Re-add any accessories, like cash drawers or printers, and adjust settings to your preferences.

Re: Cannot print and cannot tap Settings > Hardware > Printer

kanajess — Tue, 18 Mar 2025 04:36:04 GMT

Thank you, I tried factory reset and several different methods, but in the end I got it replaced and it is working fine that way. It was a defective item I guess

Re: Cannot print and cannot tap Settings > Hardware > Printer

kanajess — Tue, 18 Mar 2025 04:38:11 GMT

I tried a factory reset but in the end it was a defective item. The replacement terminal works fine.

Re: Cannot print and cannot tap Settings > Hardware > Printer

kanajess — Tue, 18 Mar 2025 04:38:44 GMT

I tried a factory reset but in the end it was a defective item. The replacement terminal works fine