thread Re: Unable to sign into Square Terminal with Square POS on iPhone in Hardware Setup & Troubleshooting

Unable to sign into Square Terminal with Square POS on iPhone

eldina — Sun, 21 Sep 2025 09:53:03 GMT

The software is up to date on both the square terminal and the Square POS app. When I go to Settings > Hardware > the only options I see are Square Readers, Printers, Bar Code Scanners, and Scales, but not Square Terminal, so I am not able to get device code and pair either my iPhone or iPad with the Square Terminal. What am I doing wrong? Any advice appreciated. Thanks!

Re: Unable to sign into Square Terminal with Square POS on iPhone

ryanwanner — Thu, 06 Mar 2025 13:29:54 GMT

Hello @eldina !

Quick question: when you’re trying to pair the two, are you looking at the settings menu on the terminal or the iPad/iphone? To get the device code, you need to be in the settings menu of your iOS device, not the terminal.

If you are, then my next idea is to check More > Settings > Open Tickets. Can you tell us what options you have on this screen? There’s one setting that may be causing problems.

I look forward to your response!

Re: Unable to sign into Square Terminal with Square POS on iPhone

Summer2024 — Thu, 06 Mar 2025 22:38:19 GMT

Thanks for the ping here @ryanwanner !

@eldina I'm sorry for the frustration here. I have attached some things to double check when it comes to connection and pairing with the Square Terminal. Please let me know if none of these troubleshooting steps work and I will escalate to engineers.

Check Terminal Status:
- Ensure Terminal is powered on
- Verify it's connected to WiFi
- Make sure it's not currently paired to another device
- Check that it shows "Ready to Pair" on screen
iPhone App Check:
- Force close the Square Point of Sale app
- Go to iPhone Settings > Square
- Clear app cache if possible
- Reopen Square app
- Sign out and back in
Connection Requirements:
- Both devices must be on the same WiFi network
- Square app needs latest version
- Terminal needs latest firmware

If Still Not Seeing Terminal Option:

App Refresh:
- Uninstall Square app
- Restart your iPhone
- Reinstall Square app
- Sign in fresh
Network Troubleshooting:
- Reset your WiFi router
- Try connecting to a mobile hotspot
- Ensure both devices have strong signal

Step-by-Step Pairing Process:

Open Square app on iPhone
Go to Settings > Hardware
Look for "Connect Hardware"