thread Re: Since the update yesterday my square terminal is no longer showing up under settings; hardware in Hardware Setup & Troubleshooting

Since the update yesterday my square terminal is no longer showing up under settings; hardware

carriemh78 — Sun, 21 Sep 2025 09:52:58 GMT

There must have been an update yesterday.Since then my square terminal is not showing up under my hardware so i'm unable to use my terminal.

Re: Since the update yesterday my square terminal is no longer showing up under settings; hardware

ryanwanner — Thu, 06 Mar 2025 22:10:59 GMT

Hello @carriemh78 !

Interesting! You are the second person I've seen today that's reporting that your Square Terminal isn't a hardware option on your main device. Two in one day kind of worries me.

First thing to check would be that your device itself is fully updated--not just the app but the OS itself. After that, try signing out then back in to that device to see if you get the option to connect a Square Terminal to your device again.

@Summer2024Two in one day... could this be something more than just a hardware connection glitch?

Re: Since the update yesterday my square terminal is no longer showing up under settings; hardware

Summer2024 — Thu, 06 Mar 2025 22:23:40 GMT

Thanks for the ping @ryanwanner

@carriemh78 I'm going to list some different things to try. If none of this works, please let me know by using the "@" when you are replying and I will escalate this to our engineers.

Quick Fix Steps:

Reset Terminal Connection:
- Power off your Terminal (hold power button for 3 seconds)
- Wait 30 seconds
- Power it back on
- Ensure it's connected to WiFi
Check Square App:
- Force close the Square app
- Clear app cache
- Reopen the app
- Go to Settings > Hardware to check again
Verify Network:
- Ensure Terminal and main device are on the same WiFi network
- Check WiFi signal strength
- Try forgetting and reconnecting to WiFi network
Re-pair Terminal:
1. On your Terminal:
  - Go to Settings
  - Select "Reset Connection"
  - Follow prompts to re-pair
2. On your main device:
  - Go to Settings > Hardware
  - Select "Connect Hardware"
  - Choose "Square Terminal"
  - Follow pairing instructions

If Still Not Working:

System Check:
- Verify Terminal has latest firmware
- Check main device's Square app is updated
- Ensure both devices have strong internet connection
Network Troubleshooting:
- Reset your WiFi router
- Try connecting to a mobile hotspot temporarily
- Check if other devices can connect

Re: Since the update yesterday my square terminal is no longer showing up under settings; hardware

carriemh78 — Fri, 07 Mar 2025 01:05:37 GMT

I figured it out!! Yesterday when I went to my pos app on my phone it prompted me to choose a "mode" and I must have picked the wrong one...it switched the whole layout at checkout as well. Took me awhile to figure out how to switch the mode back to the original but I did and now the terminal shows back up👍

Re: Since the update yesterday my square terminal is no longer showing up under settings; hardware

Summer2024 — Fri, 07 Mar 2025 13:34:13 GMT

Yay! So glad it is working again.

Re: Since the update yesterday my square terminal is no longer showing up under settings; hardware

ryanwanner — Fri, 07 Mar 2025 15:17:07 GMT

@carriemh78 Modes! I completely forgot about modes! I'm glad that it was something that "easy" to fix! I'll have to remember to add mode checking to future troubleshooting steps!

Re: Since the update yesterday my square terminal is no longer showing up under settings; hardware

RelaxPDX — Tue, 01 Apr 2025 17:18:06 GMT

THANK YOU SO MUCH! This is the answer I needed and I don't understand why "check your mode" isn't listed as one of the things to do. I spent 2 days trying to solve this.