thread Re: Link to bank? in Hardware Setup & Troubleshooting

Spam Email Claiming to be Square

Llane2 — Sun, 21 Sep 2025 09:52:41 GMT

The title of this thread has been edited by a Square Moderator from the original: Link to bank?

I got an email asking to relink to my bank account. It looks suspicious. Is it real? The email address sent from is mike_repko@sharpnackdirect.com. Did you send this? Why did you use an email address that is not part of my Square account? Advise please.

Re: Link to bank?

Minion — Wed, 12 Mar 2025 12:30:38 GMT

Yeah that is not from Square. You can double check your bank connections in your Square Account Dashboard to be sure. You can also forward that email to spoof@squareup.com as well.

https://squareup.com/help/us/en/article/5571-recognize-and-report-phishing-scams

Re: Spam Email Claiming to be Square

Sammie_C — Wed, 19 Mar 2025 00:09:03 GMT

Hi @Llane2, we are happy you reached out over the Square Community. Welcome!

As @Minion says, this email is not from Square. I would advise to not click on anything associated with it. The only emails we send are from Square approved emails addresses. From taking a quick look at your account, I do not see any pending requests for linking a bank account.

Feel free to give us a call over the phone though and our Customer Success team can double-check everything for you. Our number is 855-700-6000 and we are available between 6 am-6 pm Pacific Time Monday-Friday. You can also contact our Messaging and Email Support Teams here.

Let us know if you have any other questions or concerns in the meantime.

Re: Link to bank?

sim-square — Sat, 10 May 2025 19:41:23 GMT

When I try to forward the scam email to spoof@squareup.com , I get a bounce back "Mail delivery failed: returning message to sender"

Re: Link to bank?

Sammie_C — Tue, 13 May 2025 14:44:05 GMT

Hi @sim-square, I appreciate you reaching out. I haven't heard of anything about an ongoing issue with spoof@squareup.com.

Could you please give it another try and see if it goes through? It could potentially be a one-off.