thread Terminals unpair when not used in Hardware Setup & Troubleshooting

Terminals unpair when not used

StGabriel — Sun, 21 Sep 2025 09:51:26 GMT

We have multiple Terminal devices that pair and work fine. If they are not used for a period of time (e.g. 30 days), they need to be re-paired. For our use case (i.e. we only use the devices at the start of a series of classes/sessions that last 2-3 months), we effectively need to re-pair them every time we have to use them.

Support was useless.

Does anyone know if a paired, but unused, device is automatically unpaired after a period of time?

Re: Terminals unpair when not used

Donnie-M — Wed, 04 Jun 2025 17:38:41 GMT

@StGabriel I am going to guess it is a security issue. Have you thought about just using the point of sale app on the terminal itself and just skipping the tablet all together?

The other thing you might want to think about is just using 2nd gen stand or the kiosk with an ipad. Then the whole transaction is completed then forward facing the customer (depends on your business model)?

Re: Terminals unpair when not used

StGabriel — Wed, 04 Jun 2025 17:45:02 GMT

There is no tablet involved. We use the Terminal functionality as a standalone device (w/receipts, etc.) connected to our IoT network. There are no connectivity issues.

Re: Terminals unpair when not used

Donnie-M — Wed, 04 Jun 2025 18:07:44 GMT

@StGabriel ok, I understand a little better now. Are you using device codes or logging in?

Re: Terminals unpair when not used

StGabriel — Wed, 04 Jun 2025 18:13:09 GMT

Device codes.