Getting an "Unable to connect" message "because this is an unsecured public network", but it's not

drewlentz-eero — Sun, 21 Sep 2025 09:50:35 GMT

Getting an error saying "Unable to connect to" <network name> "because this is an unsecured public network" event though the network is secured and it is not public. There are currently a dozen other square terminal devices connected to the same network, however this device (and a few others) are having issues. I have turned wifi on/off, rebooted devices, powered the device down. Any ideas?

OS Version: 5.49.0024
App Version: 6.40
Firmware 3.61.116

Re: Getting an "Unable to connect" message "because this is an unsecured public netwo

drewlentz-eero — Sun, 03 Aug 2025 18:29:17 GMT

✅Issue resolved. When the time and date are set to manual, and they are incorrect, this happens.

⏲To resolve: Set time and date to auto under General settings, and reconnect to Wi-Fi.

thread Getting an "Unable to connect" message "because this is an unsecured public network", but it's not in Hardware Setup & Troubleshooting

Getting an "Unable to connect" message "because this is an unsecured public network", but it's not

Re: Getting an "Unable to connect" message "because this is an unsecured public netwo