thread Re: How to get customer display turn off (sleep mode)? in Hardware Setup & Troubleshooting

How to get customer display turn off (sleep mode)?

Chrishawaii3619 — Sun, 21 Sep 2025 08:08:36 GMT

I remember customer display used to go into sleep mode when the main display is off(In sleep mode). Right now when the main display is off, the customer display is still on. It might hurt the screen when it’s not used during night time.

Thank you

Chris

Re: How to get customer display turn off (sleep mode)?

HeatherM — Fri, 10 Dec 2021 21:17:50 GMT

Quite a few of us are having this problem.

I started a thread about it in the wrong area (should be in this area), but it's here...

https://www.sellercommunity.com/t5/Square-Online-Discussion/Customer-Display-Stays-On/m-p/325434#M11398

I'm guessing a lot of people have the problem, but just haven't noticed it, or don't care. I am one that wants the display to turn off like it use to.

Re: How to get customer display turn off (sleep mode)?

TICE — Mon, 13 Dec 2021 00:56:12 GMT

I'm experiencing this myself. Just called tech support, and they won't even create a ticket for it!