thread Re: Why is there no email collection on Register using Appointments? in Hardware Setup & Troubleshooting

Why is there no email collection on Register using Appointments?

Pamalupagus — Sun, 21 Sep 2025 08:06:09 GMT

I use Appointments on Register at my hair salon. I cannot find anywhere to collect a customers email while checking out. For $800 I think it should do everything the iPad does. Am I doing something wrong?

Re: Why is there no email collection on Register using Appointments?

Anthem — Mon, 21 Feb 2022 15:24:35 GMT

I can see your frustration here. It's been a while since I set ours up. But, as I recall the email collection screen is available after the transaction. The customer is given the opportunity to enter their email address at the end of the interaction. Having slept a few hundred times since setting this up, I don't recall the exact steps so I'll fall back on existing info and share some info here...

https://squareup.com/help/us/en/article/5976-get-started-with-email-collection-tools

Happy to dig deeper if this doesn't satisfy what you're looking for.

Re: Why is there no email collection on Register using Appointments?

Pamalupagus — Thu, 24 Feb 2022 22:04:16 GMT

Not in the appointments app on Register. I think you are referring to the Point Of Sale app., that I don't use.

Re: Why is there no email collection on Register using Appointments?

JJ_ — Sat, 26 Feb 2022 20:52:22 GMT

We are aware of some features that are missing from the Appointments app on the Square Register and we are

working hard to make the experience as close to the one on iOS devices.

I will pass your feedback over to our product team for their visibility and consideration when working on updates to the Appointments App on Square Register @Pamalupagus