Ticket option not showing

Ryleigh-1 — Sun, 21 Sep 2025 08:02:25 GMT

The ticket option is not showing on the pos and I have selected the add on

Re: Ticket option not showing

ryanwanner — Mon, 30 May 2022 14:59:03 GMT

Hello @Ryleigh-1 !

First thing to check would be that it's enabled. Sometimes simply adding the Add-On enables it, sometimes not.

On your POS, More -> Settings -> Open Tickets

Make sure Open Tickets is enabled.

Once it's enabled, you'll see Tickets on your main screen right below the Charge button.

If it is enabled and you're not seeing the Tickets button, I'd try to force an update of both the app and the iOS/Android system. Open tickets have been around for a while, but having it as an add-on is pretty new. If you're running an older version of the app there may be some conflicts.

Hope this helps!

thread Re: Ticket option not showing in Hardware Setup & Troubleshooting

Ticket option not showing

Re: Ticket option not showing