thread Re: Favorites Grid disappears in Hardware Setup & Troubleshooting

Favorites Grid disappears

flatrock — Sun, 21 Sep 2025 07:58:34 GMT

Our favorites disappeared today! Now it's asking me to create a new "grid". I did that and it worked fine, but as soon as I navigate to a different page, for example "reports" or any other page for that matter, when I return to the Checkout page where the "favorites" should be, they are gone!

Re: Favorites Grid disappears

frances_a — Mon, 15 Aug 2022 00:27:02 GMT

Hello @flatrock

That's strange!

What device are you using?

Is the app up-to-date?

Let me know so I can better assist!

Re: Favorites Grid disappears

beefolks — Wed, 31 Aug 2022 14:45:30 GMT

That was happening to me on Square Register. I don't have the device in front of me right now, but from what I remember, I had to delete the 'favorite' category I was trying to add, and recreate it. Not the actual item, just the category. Then it worked fine.