My square register is ending the drawer randomly.

thewrestlingguy — Sun, 21 Sep 2025 07:57:53 GMT

Today is the 3rd time that my square register ends the drawer on its own. Does anyone know why it continues to do this?

Re: My square register is ending the drawer randomly.

Arie — Sun, 11 Sep 2022 06:44:33 GMT

Sorry to hear about the trouble with your Square Register, @thewrestlingguy - this definitely sounds odd! While our troubleshooting via this forum is a bit limited, I'd suggest giving your Square Register a hard reset to get started. To reset your Square Register:

Tap the down arrow at the top of the register > Settings > Hardware > General > About Register.
Scroll to the bottom of the screen and tap Factory Reset > Confirm Factory Reset.
Tap Reset one last time. The countdown will begin and your register will reset.

If you're still having trouble with your drawer, and Register, reaching out to our support team would be the next step. You can either call us here 1-855-700-6000, between Mon - Fri, 6am-6pm Pacific Time, or send the team a message via squ.re/Contact. Like this, we can run some diagnostics on your device and troubleshoot further.

Please let us know how you go!

thread My square register is ending the drawer randomly. in Hardware Setup & Troubleshooting

My square register is ending the drawer randomly.

Re: My square register is ending the drawer randomly.