thread Schedule “orders” glitch in Hardware Setup & Troubleshooting

Schedule “orders” glitch

pieous — Sun, 21 Sep 2025 07:57:17 GMT

The new “schedule” orders feature is awesome …but it doesn’t really work.

when we complete the order at the register, it sends a ticket to the kitchen - the order ends up in orders marked “new” - I think it should follow our in house printing guidelines. Should not print after taking payment.

also, when we mark scheduled order ready - it doesn’t text the customer - even though we create a customer and input their phone number.

when a person walks up and wants us to take an order instead of them ordering online, this solution is perfect. would love for it to work.

Any ideas?

Re: Schedule “orders” glitch

Ria — Tue, 11 Oct 2022 22:01:33 GMT

Hi there @pieous - thanks for stopping by The Seller Community to let us know.

This is more of a glitch and sounds like it isn't functioning as intended.

Typically, we'd get such a request over to our Ideate Board as a feature request but this seems to be the way it should be working.

At your earliest convenience, feel free to reach out to our support so that a bug can be filed on this feature.

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

I hope this helps.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨