End drawer not printing actual in drawer amount

dragstergsr — Sun, 21 Sep 2025 07:57:00 GMT

I just began having an issue oddly after using Square for 6 years. All of a sudden last week it stopped printing the "actual in drawer amount" on the receipt printed report after ending cash drawer. I haven't changed anything. The team permissions have been the same for the past 6 years, and they have access to view/edit reports. The employee is entering the "actual in drawer amount" but when the report is printed from ending the drawer, it doesn't print this amount. I can see the amount they entered if I look up the cash drawer on the Square dashboard, but it's not printing on the end drawer receipt report or in my nightly emailed reports. I'm baffled and frustrated! HELP!

thread End drawer not printing actual in drawer amount in Hardware Setup & Troubleshooting

End drawer not printing actual in drawer amount