thread Re: How do I stop automatic receipt printing? My printer page doesn't have toggle option to turn it in Hardware Setup & Troubleshooting

How do I stop automatic receipt printing? My printer page doesn't have toggle option to turn it off

chouettelisa — Sun, 21 Sep 2025 07:26:15 GMT

On my printer profile page there are no references to when receipts print. Everywhere I read there should be a toggle button but there is not. It used to ask me if I wanted to email/print/text a receipt but no longer, it just automatically prints a receipt.

Re: How do I stop automatic receipt printing? My printer page doesn't have toggle option to turn it

MayaP — Mon, 19 May 2025 20:50:16 GMT

Hey @chouettelisa - Thanks for reaching out! Welcome to the Square Community! 😊

Can you upload a photo of your printer profile/ settings? To confirm, are you using the standard point of sale app on the register? I will keep an eye out for your reply.

Re: How do I stop automatic receipt printing? My printer page doesn't have toggle option to turn it

chouettelisa — Thu, 22 May 2025 14:47:22 GMT

I have the photo but don't know how to easily get it to you? The camera icon to insert an image wants a source but doesn't allow me to upload it? I use the square register that has the white icon with the gray squares.

Re: How do I stop automatic receipt printing? My printer page doesn't have toggle option to turn it

MayaP — Thu, 22 May 2025 14:55:19 GMT

To upload a photo, try signing out of the Square community and back in. Let me know if that works @chouettelisa.

Re: How do I stop automatic receipt printing? My printer page doesn't have toggle option to turn it

chouettelisa — Thu, 22 May 2025 22:38:58 GMT

ignoring the camera insert icon and dragging and dropping did the trick here are pics!

Re: How do I stop automatic receipt printing? My printer page doesn't have toggle option to turn it

MayaP — Thu, 22 May 2025 23:01:38 GMT

Awesome, thank you! I’ve escalated this and will follow up with more insight as soon as I have it. Since I’m off until Monday, that update will come next week. I really appreciate your patience.

Hope you have a great long weekend! 😎

@chouettelisa

Re: How do I stop automatic receipt printing? My printer page doesn't have toggle option to turn it

chouettelisa — Thu, 29 May 2025 22:23:39 GMT

Hello checking in! Any info on this? thanks!

Re: How do I stop automatic receipt printing? My printer page doesn't have toggle option to turn it

MayaP — Thu, 29 May 2025 23:07:42 GMT

Hey @chouettelisa - Thanks for your patience! 🙏

I did escalate this, and they said to follow these steps outlined in the video:

(view in My Videos)

If for some reason that doesn't work I will tag some super sellers who can hopefully share their insight as well: @alexandriak @sugarlab @timberhillwine @keicollective.

If you need anything else please let me know! 😊

Re: How do I stop automatic receipt printing? My printer page doesn't have toggle option to turn it

alexandriak — Thu, 29 May 2025 23:08:55 GMT

I would love to be helpful here but these profiles have really confused me as well and I haven't messed with them too much unless I have to. I'd love to get rid of these profiles or have them be optional honestly.