thread Re: CAN WE HAVE OLD CHECKOUT SCREEN BACK PLEASE? in Hardware Setup & Troubleshooting

CAN WE HAVE OLD CHECKOUT SCREEN BACK PLEASE?

mark88 — Sun, 21 Sep 2025 07:54:54 GMT

After new updates today, we only have option for new check out screen and it does not fit in with our needs. We really enjoyed old lay out. Can we have it back please?

Re: CAN WE HAVE OLD CHECKOUT SCREEN BACK PLEASE?

eaguilar — Fri, 03 Feb 2023 02:35:14 GMT

I agree! I absolutely hate this new layout.

Re: CAN WE HAVE OLD CHECKOUT SCREEN BACK PLEASE?

WWT — Fri, 03 Feb 2023 02:40:11 GMT

Agree.

Re: CAN WE HAVE OLD CHECKOUT SCREEN BACK PLEASE?

JJ_ — Sat, 04 Feb 2023 19:19:56 GMT

Hello, @mark88

Our team has worked hard to make this new experience useful and convenient for Sellers using Square for Retail. I would like to learn more about the experience from you, @eaguilar, and also from @WWT. I would then grab that feedback and pass it over to the respective team. Keep in mind that this release was also tested during a beta process and other Sellers in the Beta Community helped shaped this experience before it was released to the public and before making this new experience a permanent one.

I will keep an eye out for your responses. Thanks in advance!

Re: CAN WE HAVE OLD CHECKOUT SCREEN BACK PLEASE?

mark88 — Sat, 04 Feb 2023 22:45:02 GMT

Thank you for your reply @JJ_ . We have more than 4000 products and We use scanner to scan all the products. There are not too many items we can count as favorite. So, we need more screen space to see what we are scanning and it helps my employees. But with this new update, so much space has been gone to other options like favorites and others and not much left to see what we are scanning.

Re: CAN WE HAVE OLD CHECKOUT SCREEN BACK PLEASE?

JJ_ — Sun, 05 Feb 2023 01:19:19 GMT

Thanks for the quick follow-up. Feedback noted.

Re: CAN WE HAVE OLD CHECKOUT SCREEN BACK PLEASE?

LolaandJack — Tue, 20 Jun 2023 22:33:22 GMT

I told them exactly this before they rolled it out SEVERAL times and they have just completely ignored us. It’s an awful and pointless waste of space and makes it really difficult when you are trying to process fast and awful for my staff without perfect eyesight.

Re: CAN WE HAVE OLD CHECKOUT SCREEN BACK PLEASE?

LolaandJack — Tue, 20 Jun 2023 22:35:06 GMT

Actually Mark I don’t think you have listened. I was part of the beta testing and repeatedly told you how bad it was. It makes retailers work so much harder and uselessly wastes over half of our screen.