thread Re: Badges Not Working - Square Register in Hardware Setup & Troubleshooting

Badges Not Working - Square Register

MrCoffee79 — Sun, 21 Sep 2025 07:53:42 GMT

After many non-responses to square tech support I ordered badges from their vendor and had to pay for them, even though I was promised free (by being a team plus subscriber). I ran through all the steps with my square register and activated (successfully) a few team badges. The app shows the team member as having a passcode + badge. When trying to login or use any feature that should allow badge access they do not work. It seems the Tap feature does not activate to allow. Has anyone else ran into this problem? Maybe a solution? Trying to avoid the tech support pit that does not respond.

Re: Badges Not Working - Square Register

JJ_ — Tue, 14 Mar 2023 21:18:20 GMT

Hello @MrCoffee79 and welcome to the Seller Community 👋

Have you tried the steps in our Badge Troubleshooting guide? If you have and your problem persists then I will recommend reaching out to our phone team so they can take a closer look into this experience. When you have a moment, please reach out directly by logging into your Square account and heading here.

Re: Badges Not Working - Square Register

makedonas — Thu, 23 Mar 2023 14:27:55 GMT

same issue with the new square stand. EDIT: FIXED