https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/POS-is-no-longer-asking-for-customer-name/m-p/644746#M2026 <P>Previous Square issue as per the seller community, but first time happening to us now.</P><P>Our Square register no longer prompts us for a ticket name. Just moves on. Only work around is to save it, reopen it and charge it.</P><P>Checkes my mobile version on Android phone, can still add names.</P><P>Restarted the square register, but no luck.&nbsp; Prior open threads discuss some updates but that was a couple of years ago. 10 years using Square as a POS but I've never had this.</P><P>This is my second year using Square register, and the only thing that was different about today is that we added the flash order plug-in to use as a self-order kiosk.&nbsp;</P><P>Everything was working fine with the kiosk and square register, but an hour before closing the system stopped prompting us for names in the Square register. I turned the option to automatic numbers and then back to custom ticket names, I restarted the Square register, but nothing seems to fix it. It's a pretty big bummer.&nbsp; Can you help, Square Fam?</P> Sun, 21 Sep 2025 07:53:34 GMT CharlieMattouk 2025-09-21T07:53:34Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/POS-is-no-longer-asking-for-customer-name/m-p/644746#M2026 <P>Previous Square issue as per the seller community, but first time happening to us now.</P><P>Our Square register no longer prompts us for a ticket name. Just moves on. Only work around is to save it, reopen it and charge it.</P><P>Checkes my mobile version on Android phone, can still add names.</P><P>Restarted the square register, but no luck.&nbsp; Prior open threads discuss some updates but that was a couple of years ago. 10 years using Square as a POS but I've never had this.</P><P>This is my second year using Square register, and the only thing that was different about today is that we added the flash order plug-in to use as a self-order kiosk.&nbsp;</P><P>Everything was working fine with the kiosk and square register, but an hour before closing the system stopped prompting us for names in the Square register. I turned the option to automatic numbers and then back to custom ticket names, I restarted the Square register, but nothing seems to fix it. It's a pretty big bummer.&nbsp; Can you help, Square Fam?</P> Sun, 21 Sep 2025 07:53:34 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/POS-is-no-longer-asking-for-customer-name/m-p/644746#M2026 CharlieMattouk 2025-09-21T07:53:34Z