https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/After-update-can-t-connect-accessories/m-p/683458#M1401 <P>I have a Square Register I use for my small business when I participate in festivals and other special events. After it completed a software update, I can’t connect my printer or scanner. Both worked before the update. I did a factory reset, and still didn’t recognized the printer or the scanner. Do I need a new hub?&nbsp;</P> Sun, 21 Sep 2025 07:48:19 GMT MrsZML 2025-09-21T07:48:19Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/After-update-can-t-connect-accessories/m-p/683458#M1401 <P>I have a Square Register I use for my small business when I participate in festivals and other special events. After it completed a software update, I can’t connect my printer or scanner. Both worked before the update. I did a factory reset, and still didn’t recognized the printer or the scanner. Do I need a new hub?&nbsp;</P> Sun, 21 Sep 2025 07:48:19 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/After-update-can-t-connect-accessories/m-p/683458#M1401 MrsZML 2025-09-21T07:48:19Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/After-update-can-t-connect-accessories/m-p/683779#M1402 <P><SPAN style="background-color:transparent;color:#000000;">Oh no, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/624323">@MrsZML</a></SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="background-color:transparent;color:#000000;">Firstly, welcome to the </SPAN><A href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank">Seller Community</A>. I'm<SPAN style="background-color:transparent;color:#000000;"> sorry to hear that you're here because you've run into trouble. We recommend checking </SPAN><A href="https://squareup.com/help/us/en/article/6180-square-register-troubleshooting" target="_blank"><SPAN style="background-color:transparent;color:#000000;">these troubleshooting steps</SPAN></A><SPAN style="background-color:transparent;color:#000000;">. If everything looks good there, you'll want to reach out.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="background-color:transparent;color:#000000;">If you haven't already, your best bet is to get in touch with us directly so that a member of our hardware team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading </SPAN><A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank">here</A><SPAN style="background-color:transparent;color:#000000;">.</SPAN></P> Fri, 22 Sep 2023 22:24:13 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/After-update-can-t-connect-accessories/m-p/683779#M1402 JJ_ 2023-09-22T22:24:13Z