thread Re: Unable to use gift card for partial payment. "Insufficient funds" in Hardware Setup & Troubleshooting

Unable to use gift card for partial payment. "Insufficient funds"

Mickey614 — Sun, 21 Sep 2025 07:47:00 GMT

Has there been a change with gift cards? It used to be that a customer could make a partial payment with a gift card if the amount on the gift card was less than the total ticket. Now we get an "Insufficient funds" message. I restarted the Square register but we get the same message.

In the test below the gift card has $5 on it but the ticket is $10.75

The workaround is to split the ticket for the amount on the gift card. But this is a huge pain.

Re: Unable to use gift card for partial payment. "Insufficient funds"

alexandriak — Wed, 01 Nov 2023 00:35:52 GMT

Ohhh someone else was having this issue too. Hang on let me find the thread.

Re: Unable to use gift card for partial payment. "Insufficient funds"

alexandriak — Wed, 01 Nov 2023 00:36:28 GMT

Here it is!

https://www.sellercommunity.com/t5/Troubleshooting/Gift-Cards-Insufficient-funds-error/m-p/690636#M44791

Re: Unable to use gift card for partial payment. "Insufficient funds"

alexandriak — Wed, 01 Nov 2023 00:37:45 GMT

@lenjobakes could you maybe help this other square user as well?

Re: Unable to use gift card for partial payment. "Insufficient funds"

lenjobakes — Thu, 02 Nov 2023 10:50:25 GMT

Thanks for the tag @alexandriak!

Hey @Mickey614! Sorry to hear you're having this issue with your register.

Hopefully you've taken a look at the thread that was posted above ^^^ that goes through a bit of troubleshooting with another seller who was experiencing the same issue as you!

I'm also on a register, but my screen shows up differently. I'm sure it feels a bit meh, but is your register up to date? Are you using a device code to sign in to your register, or are you signed in automatically?

Tag me (type @ and my username) when you respond so I can be sure not to miss it!

@isabelle 👀

Re: Unable to use gift card for partial payment. "Insufficient funds"

MayaP — Fri, 03 Nov 2023 23:06:22 GMT

Hello @Mickey614 @lenjobakes I am sorry to hear you guys are having issues with using gift cards for partial payments. I took a deeper dive into this and from what I can see our engineers addressed the issued a fix for this back in May when a ticket was filed. I do not see any recent tickets right now to address the issue. I will ask if guys can reach out to support at 1-855-700-6000 squ.re/contactsqsupport so we can file a ticket. In order for our team to fix this they will need to hear from sellers directly. I am so sorry for the inconvenience and appreciate you guys working with us to resolve this! 🙏