thread Re: Drawer changes my preset amount to 999,999.99 when starting in Hardware Setup & Troubleshooting

Drawer changes my preset amount to 999,999.99 when starting

homeprogreen — Sun, 21 Sep 2025 07:24:32 GMT

Running Square for Retail on the Square Register. Build 6.72sw this started happening within the last 2 weeks. My cash management settings have my drawer starting with 800 dollars automatically. Within the last 2 weeks you hit the button to start drawer in the morning and the start amount automatically changes to $999,999.99. Big surprise at the end of the day if I don’t catch it and my drawer is short almost a million bucks. Has anyone else noticed this and found a fix? Luckily I am the only one working so it’s not a huge deal if I get in a hurry and don’t change it back to the correct amount. I’ve checked all of my cash management settings and they are showing the correct amount so it’s a bug in something

Re: Drawer changes my preset amount to 999,999.99 when starting

ryanwanner — Thu, 10 Jul 2025 20:23:04 GMT

Pinging @nika and @isabelle ... This is what I mentioned that I saw in the FB group last week.

Re: Drawer changes my preset amount to 999,999.99 when starting

homeprogreen — Thu, 10 Jul 2025 22:59:41 GMT

Roflmfao. I didn’t know that we had a FB group 🤣

Re: Drawer changes my preset amount to 999,999.99 when starting

ryanwanner — Fri, 11 Jul 2025 04:33:55 GMT

@homeprogreen We, as in the seller community, don't. I'm in the Square Users Group on FB and this little "annoyance" popped up there. I pinged Isabelle and Nika when I saw it in that group because I found it.... interesting. 😶

Re: Drawer changes my preset amount to 999,999.99 when starting

isabelle — Fri, 11 Jul 2025 16:01:31 GMT

Yes, this bug is odd. I just flagged it to our wonderful moderators. Standby.

Re: Drawer changes my preset amount to 999,999.99 when starting

Summer2024 — Fri, 11 Jul 2025 16:42:02 GMT

Looking into this, @homeprogreen

Re: Drawer changes my preset amount to 999,999.99 when starting

foliopress — Fri, 11 Jul 2025 18:57:29 GMT

A couple of our sales team mentioned the one penny shy of a cool mil just today and it occured one other instance. Probably a side issue related to some other change the coders were making.

If not broken, don't fix.

Re: Drawer changes my preset amount to 999,999.99 when starting

Summer2024 — Fri, 11 Jul 2025 19:14:26 GMT

The engineering team got back with me. They are aware of this issue and it is set to be fixed in 6.74 which starts rolling out on 7/15 @homeprogreen @foliopress @ryanwanner

Re: Drawer changes my preset amount to 999,999.99 when starting

homeprogreen — Fri, 18 Jul 2025 21:08:55 GMT

Thank you

Re: Drawer changes my preset amount to 999,999.99 when starting

homeprogreen — Fri, 18 Jul 2025 21:09:31 GMT

Thank you, I couldn’t figure out who to tag

Re: Drawer changes my preset amount to 999,999.99 when starting

tranguyen — Thu, 24 Jul 2025 14:54:04 GMT

Hey @homeprogreen, just want to check in and see if you're still seeing the wrong preset amount for cash drawer after the app update? If you are, let me know and our team and escalate this again for further investigation!

Re: Drawer changes my preset amount to 999,999.99 when starting

homeprogreen — Thu, 24 Jul 2025 16:31:51 GMT

Not at the shop yet this morning but it was still changing it as of yesterday morning

Re: Drawer changes my preset amount to 999,999.99 when starting

homeprogreen — Thu, 24 Jul 2025 18:06:28 GMT

Ok I just got to the shop and hit start drawer. I am happy to report that it kept the correct amount this morning

Re: Drawer changes my preset amount to 999,999.99 when starting

katiefinn — Thu, 24 Jul 2025 22:23:39 GMT

Same thing keeps happening to me on my Square register as well. Started the drawer this morning and the float was set to $999,999.99

This used to happen infrequently, but for the last month it's happening all the time. When should I expect to see a version update? Is this something I can force?

Re: Drawer changes my preset amount to 999,999.99 when starting

TheBurrow — Sun, 27 Jul 2025 16:18:43 GMT

This has been a problem for us as well! It started happening periodically about 5 months ago, but now it's happening all the time. @tranguyen @Summer2024 @isabelle any help or updates would be greatly appreciated!

Re: Drawer changes my preset amount to 999,999.99 when starting

tranguyen — Mon, 28 Jul 2025 11:46:36 GMT

Glad to hear it @homeprogreen !

Re: Drawer changes my preset amount to 999,999.99 when starting

tranguyen — Mon, 28 Jul 2025 11:48:33 GMT

Hey @katiefinn, the latest Square app version 6.74 should have been rolled out to all devices.

When you go to ≡ More > Settings > Hardware > General > About Square Register, do you have the option to check for update and see if latest version is available for download?

Re: Drawer changes my preset amount to 999,999.99 when starting

tranguyen — Mon, 28 Jul 2025 11:53:51 GMT

I'm so sorry that this issue has been happening for so long @TheBurrow!

Our engineering team confirms that they have roll out a fix in the latest Square app version 6.74. When you have a moment, please go to ≡ More > Settings > Hardware > General > About Square Register or About Square Terminal and check if there's any pending update.

If you are using a Square Stand or an iPhone or Android mobile, you can check for software updates from ≡ More > Support > About.

If you are using version 6.74 already and the issue still persists, can you let confirm the exact device you are using and the software version? I can get our team to look into this further.

Re: Drawer changes my preset amount to 999,999.99 when starting

TheBurrow — Mon, 04 Aug 2025 15:42:19 GMT

We've been updated to 6.74.3 and so far so good... thank you!

Re: Drawer changes my preset amount to 999,999.99 when starting

tranguyen — Tue, 05 Aug 2025 10:30:26 GMT

Glad to hear it @TheBurrow!