thread Re: Error setting tips in Hardware Setup & Troubleshooting

Error setting tips

auntiemaes — Sun, 21 Sep 2025 07:44:03 GMT

Out of the dozens of transactions processed yesterday, I got an error message on two transactions. Error reads "Failed to set tips on payments. Try a lower amount."

The tips are only $1.50 and $0.80. Why won't it accept these tips?

Re: Error setting tips

_Violet — Sun, 21 Jan 2024 18:56:17 GMT

Hi @auntiemaes - I'm sorry to hear that this issue has brought you to the Seller Community.

Unfortunately, we can't pinpoint what happened to these transactions without looking at your account and reports with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team so they can take a closer look.

If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

Re: Error setting tips

MickeyMilligans — Tue, 19 Nov 2024 23:15:02 GMT

Did you ever get an answer or solution to this problem? This just started happening to us as well and was told by square when I called that they didn’t see anything wrong and there was nothing they could do.

Re: Error setting tips

Whistlepunk — Fri, 24 Jan 2025 04:45:41 GMT

This is happening for us too. Hopefully there is an answer for it

Re: Error setting tips

Glitchysystem — Sat, 17 May 2025 02:30:45 GMT

Happening to us too. So much wasted time calling customer service, waiting for them to call you back. Lo and behold they were all settled when you talk to customer service. You wasted two hours due to a glitch in squares system