thread Re: Register drawer not opening after cash transaction in Hardware Setup & Troubleshooting

Register drawer not opening after cash transaction

ImmortalCanvas — Sun, 21 Sep 2025 07:42:43 GMT

We are having issues with the register not opening, randomly not every transaction, when taking a cash transaction which seems to be also causing discrepancies when closing the drawer at the end of the shift. The transaction is showing as a completed transaction but it is not being accounted for in the ending drawer total. Has anyone else experienced this or know how to work around this?

Re: Register drawer not opening after cash transaction

JJ_ — Sat, 17 Feb 2024 01:45:57 GMT

Hey there @ImmortalCanvas and welcome to the Seller Community

Sorry to hear that your Cash Drawer is giving you a hard time. I would suggest starting by troubleshooting your Square Register.

If after troubleshooting your problem persists I would then reach out to our Support Team, so they can take a closer look and point you in the right direction.

Re: Register drawer not opening after cash transaction

NAHs — Wed, 21 Feb 2024 22:00:50 GMT

We are having the same issue. I have closed and restarted the app. Unplugged all the devices and re-plugged them in. But my printer says disconnected. I can't even open the drawer without a sale, only with the key, but it is not recording a cash payment. I turned the printer off and on in the hardware section of the app, to no avail.

Re: Register drawer not opening after cash transaction

NAHs — Wed, 21 Feb 2024 22:08:14 GMT

Sorry it does not say disconnected, it says disabled.

Just as frustrating!