thread Re: Scheduled delivery? in Food & Beverage

"Allow scheduled deliveries" is no longer an option, when using the On-Demand Delivery feature

rayspizza — Tue, 12 Jan 2021 20:45:39 GMT

The title of this post has been edited from the original: Not seeing "Allow scheduled deliveries" anymore in settings online

There use to be a switch below "Allow scheduled deliveries"There is an issue where some people are seeing this option and others are not. When I received the email from Square on August 13th titled, "New product name, manage multiple sites, and more" they offer "Offer pickup and delivery scheduling" as an option. "Let customers schedule their pickup or delivery order right from the checkout screen. Keep an eye out for more enhancements to make ordering easier coming soon".

That day, I went into the setting and turned this setting on for "Allow scheduled deliveries", so the customer can make an order but have it delivered to them later that day or days later. Today a customer called and wanted to that and I checked the settings, which it looked like disappeared completely. There was no option to have the order delivered later in the day that they wanted.

Re: Change delivery time on order?

ROKO — Thu, 09 Jul 2020 03:37:46 GMT

Hi Kassi_,

I have the same question here. I see no option to allow customers to select their delivery time. A lot of our customers place a delivery order early during the day to be delivered at night. I have a restaurant and I am trying to switch my online orders system from another POS to Square but this will be definitely a deal-breaker for me.

I see there is an option to allow scheduled pick-up, cannot we do the same for deliveries? Thanks!

Where is the option to scheduled delivery?

Re: Square Online Store: On-demand delivery available now!

kiiri — Fri, 10 Jul 2020 16:48:59 GMT

Hello, is there any plans to add the ability for customers to schedule a delivery for the future? We've had multiple customer specify in the order notes that they want a different time, but there's currently no good process to support that with this feature. And there's no good way for us to call Square or Postmates to manually change the time for us.

Re: Square Online Store: On-demand delivery available now!

isabelle — Sun, 12 Jul 2020 14:40:56 GMT

Hey @kiiri!

Thanks for posting in the Seller COmmunity.

This is a feature request we're working on making available in the future. We understand that it may be easier for the customer to input a custom time, and for you to approve or deny it within your own availability.

I do not have a release date or timeline to share at this time, but I appreciate you resurfacing this suggestion.

Re: Schedule a specific Delivery day??

rayspizza — Mon, 11 Jan 2021 19:42:17 GMT

This reply was created from merging an existing thread: Re: Schedule a specific Delivery day??

Use to have a switch underneath which allowed delivery schedulingThere is an issue where some people are seeing this option and others are not. When I received the email from Square on August 13th titled, "New product name, manage multiple sites, and more" they offer "Offer pickup and delivery scheduling" as an option. "Let customers schedule their pickup or delivery order right from the checkout screen. Keep an eye out for more enhancements to make ordering easier coming soon".

Delivery area

Determined by Postmates

Customers outside the area served by Postmates will not be able to place orders for delivery.

So probably Postmates system having to add orders taken from Square partners are not working anymore.

PS: There is a gap in the prep time from 15 jumping to 30 mins. 20 and 25 mins are greatly suitable for us and would be greatly appreciated if added. Thank you

Re: Schedule a specific Delivery day??

kiiri — Sun, 23 Aug 2020 07:02:04 GMT

I am also seeing this issue. I toggled the "Allow scheduled deliveries" when they first announced it, but it disappeared for me now.

Re: Not seeing "Allow scheduled deliveries" anymore in settings

isabelle — Mon, 24 Aug 2020 17:15:42 GMT

Hey @rayspizza!

Thanks for posting in the Seller Community.

Can you confirm whether or not you see the following options? ⬇

Please go to Items > Item Library and click on an item to edit, then scroll down to the fulfillment section and select a prep time.

Click the toggle if you want to allow customers to schedule deliveries. If enabled, during checkout buyers will be able to choose a delivery date and time based on your business hours, prep time, and estimated delivery time.

Re: How to set up date and time selection for Square Online orders

Valentina — Mon, 24 Aug 2020 19:48:05 GMT

Hi @rayspizza and @kiiri - did either of you happen to switch over from seller powered delivery to on-demand delivery?

Re: Not seeing "Allow scheduled deliveries" anymore in settings

rayspizza — Mon, 24 Aug 2020 22:35:27 GMT

This is what the settings look like but it still does not allow for having a delivery scheduled.

Re: Not seeing "Allow scheduled deliveries" anymore in settings

isabelle — Mon, 24 Aug 2020 22:55:29 GMT

@rayspizza Okay, please try clicking Online > Settings > Pickup & Delivery > Edit location:

Then Order timing settings:

Then you should see the following options:

I hope that works. So sorry about this.

Re: Not seeing "Allow scheduled deliveries" anymore in settings

rayspizza — Mon, 24 Aug 2020 23:18:56 GMT

The option of "Allow scheduled deliveries" is not there for me

Re: How to set up date and time selection for Square Online orders

rayspizza — Mon, 24 Aug 2020 23:22:37 GMT

No, I do not remember ever setting up the setting for sell powered deliveries. In the past we only used the site https://square.postmates.com/ but never had our own delivery drivers and have been always using On demand delivery

Re: Not seeing "Allow scheduled deliveries" anymore in settings

isabelle — Mon, 24 Aug 2020 23:28:48 GMT

Oh no @rayspizza!

Okay, please give us a call so we can file a ticket with our Engineering Team to look into this for you. So sorry about this back and forth.

Re: How to set up date and time selection for Square Online orders

Valentina — Tue, 25 Aug 2020 00:03:55 GMT

Thanks for getting back here! If you haven't already, I recommend reaching out to our Support team about this, as they'll be able to take a deeper dive into your account. They should be able to provide some clarity about what you're seeing here, @rayspizza and @kiiri.

Re: How to set up date and time selection for Square Online orders

rayspizza — Tue, 25 Aug 2020 00:49:16 GMT

Hello, I just got off the phone with them. They said that since we are using on demand delivery that the option to have scheduled delivery is not available, and that scheduled delivery is only for if we were to use our own delivery drivers.

Re: Not seeing "Allow scheduled deliveries" anymore in settings

rayspizza — Tue, 25 Aug 2020 00:49:32 GMT

Re: How to set up date and time selection for Square Online orders

Valentina — Tue, 25 Aug 2020 20:02:45 GMT

Ah, yes - that makes sense, @rayspizza. Thanks so much for dropping back by to share what you found out!

@kiiri - does it sound like this situation could apply to you as well? Might be worth reaching out to Support if you're not sure.

Re: How to set up date and time selection for Square Online orders

kiiri — Tue, 25 Aug 2020 21:21:25 GMT

@Valentina yeah, this is applies to what we were seeing too. we're temporarily switching to using our "own couriers" and just manually scheduling deliveries via square.postmates.com. thanks for following up on this!

Re: How to set up date and time selection for Square Online orders

Valentina — Wed, 26 Aug 2020 11:21:59 GMT

Glad to hear things are making a bit more sense now, @kiiri! 👍✨

Re: Square Online Store: On-demand delivery available now!

ZDeli — Thu, 08 Oct 2020 21:26:20 GMT

We just added this feature out our website. I'd like to add on a request for customers to pick a delivery date/time in the future. I'm not sure how the coding would work for that so a driver gets the notification and the restaurant gets the print out to accurately support this but it would be great.

Also, I just tried to test out requesting a delivery and choosing delivery over pick-up was not super intuitive. It seems that the system defaults to Pick-up and it isn't 100% clear that this is where you would select delivery. Is it possible to make the toggle to delivery more visible in this window instead of just the word "change"? I'm trying to think of how to explain this easily to customers over an email or facebook post. Most of the other online ordering system make the pick-up/delivery toggle very clear from the beginning.