thread Re: Customer wants a refund in Food & Beverage

Customer wants a refund

Abludoodle — Sun, 17 Apr 2022 18:22:01 GMT

I had a client order a custom cake less than 24 hours before it was due. While assembling the cake,I sent photos and got good reviews. Upon finishing the item,she said she wanted $40 back due to the letters not being the exact replica of what was on the photo. I sent her our refund policy. She trashed my social media pages. She said if I gave her a refund she’d leave good reviews. She never picked the cake up,and went to Kroger to get another one. The refund policy states that custom work can not be refunded due to disputes over design.

Re: Customer wants a refund

sayra — Sun, 17 Apr 2022 19:18:05 GMT

Hello @Abludoodle,

Sorry to hear about your experience. Is there anything we can do for you? Not sure if you had a direct question for Square or if you were just seeking for some advice.

We will be on the lookout for your reply.

Re: Customer wants a refund

Abludoodle — Sun, 17 Apr 2022 19:06:43 GMT

Seeking advice..trying to post it in a community..🤦🏾‍♀️🤦🏾‍♀️Thought I did it

Re: Customer wants a refund

macsu — Sat, 22 Apr 2023 18:57:32 GMT

Where can you find the no refund policy on your account?

Re: Customer wants a refund

_Violet — Sun, 23 Apr 2023 15:52:46 GMT

Hi @macsu 👋 Violet here, stepping in for @sayra - I'm happy to help you with this.

You can customize your refund and return policy from the Receipt settings page in your online Square Dashboard. Your policy appears on email, text, and printed receipts. If a return policy is absent, it’s assumed there’s no policy. Be sure to clearly state if you don’t offer refunds or warranties.

I hope this information is helpful but please do let me know if you have any additional questions 🙂

Re: Customer wants a refund

macsu — Sat, 29 Apr 2023 22:08:44 GMT

Thanks for responding violet, where do i find the receipt setting page? Sorry new to this and cannot find anywhere

Re: Customer wants a refund

vhovar — Sun, 30 Apr 2023 19:34:24 GMT

@macsu I did a quick search and found the following article:
How-do-I-edit-the-information-on-receipts

This would be done through the Dashboard.