I'm trying to upgrade to Square Online Plus but I keep getting an error page. Help!

syl77 — Sun, 02 Jul 2023 17:46:44 GMT

What am I doing wrong that I can't upgrade my account to Plus?

Re: I'm trying to upgrade to Square Online Plus but I keep getting an error page. Help!

TheRealChipA — Sun, 02 Jul 2023 18:06:22 GMT

@syl77 It’s hard to say without a little more information. Can you either send a screen shot of the error page, or post what the exact error is?

Re: I'm trying to upgrade to Square Online Plus but I keep getting an error page. Help!

syl77 — Mon, 03 Jul 2023 19:41:32 GMT

I don't know how to attach a screenshot...i get the message for the last two days

"There was an error. Please try again later."

Re: I'm trying to upgrade to Square Online Plus but I keep getting an error page. Help!

TheRealChipA — Mon, 03 Jul 2023 20:08:02 GMT

That’s perfect, @syl77. First, I’ll say that particular message is hands-down one of the most unhelpful and non-informative error messages ever! So, I totally understand your confusion and frustration! I’m going to suggest a couple of things for you to try.

Clear your browser cache, history, cookies, etc. Since I don’t know what device you are using, or what browser, I can’t be specific but hopefully you can Google “clear browser cache” or “clear browser history” for that device. Or, reply with your device and model and I can most likely help with that.
Then, force close your browser.
Reboot your device.
Sign back into your Square Dashboard and try to upgrade again.
If that doesn’t work, try upgrading on a different device — tablet, phone, desktop, laptop, something else. See if the error message occurs there.

If absolutely none of that works, you’re going to have to get on the phone with Square Online Support. My only guess left is that something is wrong with your internal account settings, etc, that requires your problem be escalated to the product team for research and resolution. These things happen sometimes, for no apparent reason.

Of course, Square support is probably not open or on very limited hours tomorrow for the holiday. Hopefully this can wait until Wednesday, if that is the case.

I wish you the best for a speedy resolution!

thread Re: I'm trying to upgrade to Square Online Plus but I keep getting an error page. Help! in Online Store

I'm trying to upgrade to Square Online Plus but I keep getting an error page. Help!

Re: I'm trying to upgrade to Square Online Plus but I keep getting an error page. Help!

Re: I'm trying to upgrade to Square Online Plus but I keep getting an error page. Help!

Re: I'm trying to upgrade to Square Online Plus but I keep getting an error page. Help!