payments received no long show up under orders

YOGAMUDRA2015 — Tue, 11 Jul 2023 22:17:09 GMT

I use an Online Payment link so customers can go on my website and make a payment. Those payments always show up on the "ORDERS" menu. Up until today. Now it shows no orders at all, active or completed, and it says I have to open an Online Account. I've been using this for years, don't I already have an Online Account? How can I see the online payments I received?

Re: payments received no long show up under orders

_Violet — Wed, 12 Jul 2023 17:14:08 GMT

Hi @YOGAMUDRA2015 - I'm sorry to hear that this issue with your payment links has brought you to the Seller Community

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

thread payments received no long show up under orders in Online Store

payments received no long show up under orders

Re: payments received no long show up under orders