thread Re: How to remove a discount code from showing on the item in Online Store

How to remove a discount code from showing on the item

macotek — Thu, 17 Jul 2025 09:59:31 GMT

Still having this issue, for months. It's like Square doesn't care. FIX IT!

This thread was created from a reply on: How to remove a discount code from showing on the item

Re: How to remove a discount code from showing on the item

Sammie_C — Thu, 17 Jul 2025 23:38:10 GMT

Hi @macotek, I appreciate you reaching out. I am sorry to hear that you are still experiencing issues.

We do care and are interested to look into this for you. Is there a particular item you are having this issue on?

Please let me know and I can take a look.

Re: How to remove a discount code from showing on the item

sinisterkrafts — Mon, 25 Aug 2025 12:57:21 GMT

I am also having this issue redid and republished site again and again. cleared cache as well. i only have one discount code and that one is working just fine but i have another code i deleted completely and its still showing on my webpage for the cover minders that there is a sale on them and that code no longer exists nor does it work on the web page its just showing its there

Re: How to remove a discount code from showing on the item

Sammie_C — Tue, 26 Aug 2025 23:29:15 GMT

I understand, @sinisterkrafts. Thank you for reaching out.

Do you have a link to this item, or what is the discount code you are looking to delete?

Re: How to remove a discount code from showing on the item

sinisterkrafts — Wed, 27 Aug 2025 04:07:00 GMT

The code has been deleted for over a week. I have updated the site republished and cleared cache. Its still there. Let me see if i can get a link for you. this is one all of my $4 cover minder items cause i was originally gonna do a code but had to figure out how to set the discount. Mine the way i had it made every item for free which wasnt happening lol so i deleted the code. A week later it still shows it on the web page
https://www.sinister-krafts.com/product/cover-minder-jack/F4Z4MYI5PIQTLJ2HFM6MWJVP

Re: How to remove a discount code from showing on the item

Sammie_C — Wed, 27 Aug 2025 23:59:52 GMT

@sinisterkrafts, thank you that information! So just to make sure I have this correct, you are looking to delete the "Buy 4 same price get 1 free" discount, correct? And is it just happening on this one particular item?

Re: How to remove a discount code from showing on the item

Acrylixx — Thu, 04 Sep 2025 14:47:49 GMT

Having the same issue for several months now. SMH I keep getting contacted by customers asking why that code isn't working. I have to do all this explaining and its very inconvenient since this code has been expired and it just won't remove. Please help.

Here is the item link and the code ALEXV wont come off: https://acrylixx.square.site/product/acrylic-brush/40?cp=true&sa=true&sbp=false&q=false

Re: How to remove a discount code from showing on the item

ukberry — Fri, 05 Sep 2025 14:26:44 GMT

I have the same issue too, has this been resolved?. All discounts deleted, but still showing on website, Published and unpublished site, deleted cookie, cache etc