thread Re: Where is the option for USPS Ground Advantage? in Online Store

Where is the option for USPS Ground Advantage?

PysankyUSA — Sat, 15 Jul 2023 17:45:16 GMT

Customers have noticed that there is no option for USPS Ground Advantage. They are only able to select Priority. When is this going to be fixed?

Re: Where is the option for USPS Ground Advantage?

_Violet — Mon, 17 Jul 2023 21:55:02 GMT

Hi @PysankyUSA - I'm sorry to hear that this issue with your Square Online Store has brought you to the Seller Community.

I reached out to the Square Online Support Team and they let me know that their team is aware of the new shipping rate. We currently have a team working on making that available to Sellers but we don't have an estimated time frame of when we can expect that at this time though.

I apologize for the inconvenience 😞

Re: Where is the option for USPS Ground Advantage?

PysankyUSA — Thu, 27 Jul 2023 18:20:56 GMT

Any update?

Re: Where is the option for USPS Ground Advantage?

JJ_ — Sat, 29 Jul 2023 17:28:27 GMT

Hey there @PysankyUSA

While I can't give you an exact day I can tell you the team has made good progress toward this feature becoming available. Expect more soon!

Re: Where is the option for USPS Ground Advantage?

SimpleReflectio — Wed, 20 Sep 2023 00:22:41 GMT

When should we be able to offer Ground Advantage to our customers?

Re: Where is the option for USPS Ground Advantage?

faheem — Wed, 20 Sep 2023 15:08:31 GMT

Hi @SimpleReflectio - Ground Advantage is already available at this time, but I see it's not enabled on your account. To do so, go to your shipping settings page here: https://www.square.online/app/square-sync/deeplink/weebly/shipping

In the Shipping Profiles section, click edit next to the real-time rates. On the rates page, scroll down to the the USPS real-time rate, click to open it, and check the box that says Ground Advantage.