thread Re: Checkout Workflow - Prompt for add ons in Online Store

Checkout Workflow - Prompt for add ons

CColotti — Sun, 30 Jul 2023 15:31:51 GMT

Is there a way in a restaurant online workflow to "prompt" for things like sides and a drink? Or is there a way to have those shown on the cart screen to easily add before checkout?

Re: Checkout Workflow - Prompt for add ons

TheRealChipA — Sun, 30 Jul 2023 17:10:36 GMT

Hi @CColotti. So, currently the ability to “upsell” online does not exist. However, this is a really good idea for something optional that could be added to our checkout flow. I know that in my situation (an ice cream shop) it is not something I would use and so I wouldn’t enable it, but I can definitely see the advantage in some situations. So, if you are so inclined and feel strongly about having online up-selling, go here and submit a feature request to the Online Team. Be sure to state exactly how you think it should work, and why you feel it is a great feature the broader seller community and not just you. If you do submit a request, post the URL to it here and I’ll look it over and probably give it my support/upvote/like.

For the short term, while this doesn’t exactly address what you want in the way of something the customer can’t possibly miss, you can edit your online store’s “Order Online” page. Add a section, select “show more” and add one or more of these sections to your page:

Featured items
Featured categories
Featured menu items

You can configure these sections, including choosing items/categories to be included. For now, that’s about as close as you can get without a checkout flow feature request.

Re: Checkout Workflow - Prompt for add ons

CColotti — Sun, 30 Jul 2023 17:26:57 GMT

Thanks I was surprised it's no there and I have everything on one simple page, was just thinking about the few times someone orders for online pickup and forgets to add the chips/drink at checkout as all :). once you hit the checkout screen a couple key things would be nice to upsell last minute as you said in some use cases.. I will add a FR.

Re: Checkout Workflow - Prompt for add ons

CColotti — Sun, 30 Jul 2023 17:29:05 GMT

looks like one already existed so I liked it and added my comments

https://www.sellercommunity.com/t5/Square-Online/Checkout-Add-Ons/idc-p/674152#M3002

Re: Checkout Workflow - Prompt for add ons

TheRealChipA — Sun, 30 Jul 2023 17:30:44 GMT

Nice! I’ll add mine as well!