thread Re: Is there a way to change the items shown on customer order summary for online orders? in Online Store

Is there a way to change the items shown on customer order summary for online orders?

sulabkittens — Fri, 11 Aug 2023 13:54:54 GMT

Is there a way to change the items shown on customer order summary for online orders? Sometimes when we are processing orders, not all items are ready. The order summary the customer receives in their notification shows them the items that are not ready. Is there a way to change this so they are able to see what items are ready for pickup?

Re: Is there a way to change the items shown on customer order summary for online orders?

_Violet — Sun, 13 Aug 2023 16:59:25 GMT

Hi there, @sulabkittens - Thanks for reaching out. I'm happy to help but will need some more detail in order to better understand your question.

Are you wanting to be able to communicate to your customers that the items are out of stock? What would you like it to say exactly?

Whenever you have a moment, please reply with a little more information describing your question. I’ll be sure to follow up as soon as possible!

Re: Is there a way to change the items shown on customer order summary for online orders?

sulabkittens — Tue, 15 Aug 2023 12:41:49 GMT

Hi... We use the system for spirit shirts at our school. When items are completed, we check them in the system and the customer receives an email. The email the customer receives does NOT show them what they are picking up, it shows them what is pending. However, it does not say that the items are pending. I am trying to determine if I can change what is shown on the order summary.

Re: Is there a way to change the items shown on customer order summary for online orders?

_Violet — Thu, 17 Aug 2023 20:17:38 GMT

Thanks for following up here, @sulabkittens

For this type of question, I suggest that you get in touch with our Support Team so you can speak with them about your business needs and they can make the best suggestion for your Online Store setup. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.