thread Re: Photos are not with correct item in Online Store

Photos are not with correct item

RebeccaMarie — Sun, 20 Aug 2023 17:49:41 GMT

I am not sure when it happened, but I just went to add new items to my website and noticed that none of the items have the correct photo with them anymore. It is incorrect in both the point of sale item and the online website item. The categories are all incorrect on the online website as well.

Is there a way to revert back to when it was correct or do I need to reapply all 300+ items with the correct photo and category again?

Re: Photos are not with correct item

RebeccaMarie — Sun, 20 Aug 2023 17:57:26 GMT

Update: I just looked at an excel export of my items. It seems as though the reference handle is no longer with the correct item. The photo of whatever item for the reference handle is, is showing up with the different item.

Ex. The photo for my blue shimmery mountain studs are showing on the item for the lavender flip flop earrings. About 75% of them are all mixed up.

#blue-shimmery-mountain-wood-stud-earrings-

NFUFG2CEOLRAHKO7TGMB7SV6

Lavender and Green Flip Flop Clay Earrings

Was there an update to the export/import recently? I have been having issues with it for a week or so now.

Re: Photos are not with correct item

RebeccaMarie — Sun, 20 Aug 2023 18:27:06 GMT

Sorry, updating again since it won't let me edit or delete. The reference handle is not related to the photo. I just exported again and now they are attached to the correct item. I imported and checked again, and the photos are still incorrect.

Re: Photos are not with correct item

Arie — Tue, 22 Aug 2023 07:13:44 GMT

Hey @RebeccaMarie,

Thanks for writing into the Seller Community, and sorry about the trouble with your items! While we're not able to take a closer look at the settings of your website via this public forum, this is something our support team can troubleshoot and investigate alongside you. Please give us a call on 1-855-700-6000, Mon - Fri, 6am-6pm Pacific Time so we can dig in deeper, or send us a message here.