thread Re: 'WE ARE NO LONGER ACCEPTING ORDERS' appears when customers chose to pay for an item online ?? wh in Online Store

"We are no longer accepting orders" Error

AliciaM76 — Tue, 22 Aug 2023 18:05:09 GMT

The title of this thread has been edited by a Square Moderator from the original: 'WE ARE NO LONGER ACCEPTING ORDERS' appears when customers chose to pay for an item online ?? why??

I had my first customer try to use cc online and then cash app but neither accepted because error message popped up 'we are no longer accepting orders'? I accept shipping, pickup or delivery and dashboard shows Accepting online orders! I tested it too and same error message came up. Need to figure out how to work this site before Sept..

Re: 'WE ARE NO LONGER ACCEPTING ORDERS' appears when customers chose to pay for an item online ?? wh

MJD — Tue, 22 Aug 2023 17:38:04 GMT

Hey there @AliciaM76!

Welcome to the Seller Community. This sounds like your customer has likely selected pick-up or delivery outside of your operating hours. Your shipping should still accept orders but this will likely be caused by them attempting to order out of hours.

I hope this helps, if it does, please mark it as best answer to help others in the future.

Re: 'WE ARE NO LONGER ACCEPTING ORDERS' appears when customers chose to pay for an item online ?? wh

AliciaM76 — Tue, 22 Aug 2023 18:04:21 GMT

yes!! Thank you. Spent 45 minutes on with Sq customer service who did look at my dashboard options and settings and we determined I had not setup pickup hours!! Got it changed and they even helped place a pickup order JUST to test my site and it worked. VERY THANKFUL for the ability to troubleshoot with Square in the phone!!

Re: 'WE ARE NO LONGER ACCEPTING ORDERS' appears when customers chose to pay for an item online ?? wh

MJD — Tue, 22 Aug 2023 18:08:55 GMT

Glad you could find the issue!