thread Re: No matter my location hours, store shows as closed in Online Store

No matter my location hours, store shows as closed

Nmeade56 — Fri, 18 Jul 2025 11:28:37 GMT

I said a pre-orders to happen over the last few days, for pick up tomorrow from Ford from 6 PM to 8 PM, but no matter what I do, it shows that my store is closed and I’m not accepting any orders. I’ve tried basically everything, including creating a new location from scratch and it’s still giving me the same problems. Any ideas?

Related to this, I keep trying to toggle Apple Pay, etc., but it won’t stay on.

Re: No matter my location hours, store shows as closed

_Violet — Fri, 18 Jul 2025 22:44:05 GMT

Hi there, @Nmeade56 - Thanks for reaching out to us here on the Seller Community.

I'm not sure of the answer to this one myself, so I'm going to consult with the Square Online team on this one to get the best answer for you.

I'll reach back out to you here once I gather more info!

Re: No matter my location hours, store shows as closed

HC_Charlie — Sat, 19 Jul 2025 18:04:26 GMT

Hello @Nmeade56 sorry you're having trouble with this. Go to your Square Dashboard, and click ONLINE.

See if it says "accepting orders" at the top (see pic for example)

If it doesn't, or you want. to check...click on the Accepting Orders to turn this option on: