thread How do I change the online ordering suggested/ "favorites"? in Online Store

How do I change the online ordering suggested/ "favorites"?

The7onWalnut — Mon, 02 Oct 2023 21:50:01 GMT

I don't know where it pulls these favorites for: but when I click the "order online" it takes me to the menu and adds a favorites section at the top of the online ordering section.

But it's so dumb because it suggested specials that are only available certain days (not in order too!), then a side of cheese dip, and then one of our least popular sandwiches the "BBQ".

Anyone know how in the world to get rid or this? It's nowhere to be found on my end. I have tried every setting under the sun. Anyone?!?!?! Thank you for your help.

Re: How do I change the online ordering suggested/ "favorites"?

_Violet — Wed, 04 Oct 2023 21:57:56 GMT

Hi @The7onWalnut - Thanks for reaching out to us here on the Square Seller Community👋

The most popular section gets automatically generated. The popularity score is based on a combination of past orders, add to cart (but not purchased), and page views of items.

You can disable this section within the editor by going to Order Online > Item List > Arrange & add items > hover over the Most Popular section and select the button to disable and republish the website.

I hope this information is helpful but please do let me know if you have any additional questions.

Re: How do I change the online ordering suggested/ "favorites"?

The7onWalnut — Wed, 04 Oct 2023 23:09:20 GMT

I am not seeing this anywhere- When you say "within the editor" what exactly is that? I am on the website editor and there is no options like this that I see? I don't see an "order online".

Re: How do I change the online ordering suggested/ "favorites"?

RobynR — Fri, 06 Oct 2023 22:34:33 GMT

@The7onWalnut, Some of this does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you.

The fastest way to resolve complicated Square Online questions is by reaching out to our team directly. The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real time.

If you haven't already, please reach out by phone directly by logging into your Square account and heading here.