Why aren't my items syncing to my website?

Ribmater — Thu, 24 Jul 2025 11:13:19 GMT

@lfelthous Did you ever get this issue resolved. I'm currently going through this man I would hate to switch POS. @Stacelyn24 How is this same issue going on in 2025?

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Re: Why aren't my items syncing to my website?

Sammie_C — Thu, 24 Jul 2025 19:09:07 GMT

Thank you for your post, @Ribmater! I am sorry to hear you are experiencing this.

When you have a moment, could you please try these few troubleshooting steps?:

1. Go to Account & Settings > My Business > Locations. Is the location type Mobile?

If so, change it to Physical.

2. From Account & Settings > My Business > Locations, does every location have business hours, an email, and a phone number?

If not, please complete all fields with valid info.

3. From Account & Settings > My Business > Locations, copy each location address into this Address Validation Tool.

4. Go to Online > Settings > General. Is the Store Information completely filled in?

If not, please complete all fields with valid info.

5. Go to Items > Item Library. Are there two or more items with the same name?

If so, delete or rename all duplicate items.

6. Go to Items > Categories. Are there two or more items with the same name?

If so, delete or rename all duplicate items.

Typically when these steps are all double-checked, syncing issues are often resolved. If not though, please let me know and I can get this escalated for you.

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Why aren't my items syncing to my website?

This thread was created from a reply on: Why aren't my items syncing to my website?

Re: Why aren't my items syncing to my website?