thread Re: Online store new item not showing up in Online Store

Online store new item not showing up

STGAlphaPhi — Wed, 15 Nov 2023 14:35:38 GMT

I have an online store with 1 item that has been working fine. I needed to add a new item, so I copied the existing item and basically just changed the name and the dollar amount. I saved it and refreshed my browser page. The new item did not show up. When I go back in to edit the item, the "visibility" field says "unavailable". I try to change this and save it and it keeps going back to "unavailable". Any ideas?

Re: Online store new item not showing up

STGAlphaPhi — Wed, 15 Nov 2023 15:08:33 GMT

After much tinkering, I figured it out.

Re: Online store new item not showing up

STGAlphaPhi — Wed, 15 Nov 2023 15:25:15 GMT

Now the item that I deleted is showing up on my online website, but I can't find it on my dashboard. How do I see deleted items so I can mark it hidden?

Re: Online store new item not showing up

_Violet — Thu, 16 Nov 2023 16:14:42 GMT

Hi @STGAlphaPhi - I'm sorry to hear that this issue with your items has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account and items with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Square Online Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

Re: Online store new item not showing up

STGAlphaPhi — Fri, 17 Nov 2023 14:44:25 GMT

Thanks for your input.

Re: Online store new item not showing up

CraftGrownFarms — Sun, 21 Jan 2024 17:56:22 GMT

What tinkering did you do?