thread Re: Blue Order Notifications Badge@ in Online Store

Blue Order Notifications Badge

MAXSDELI — Tue, 01 Sep 2020 16:38:47 GMT

@Joe: How do we turn off the blue notification badge? Is it device specific or account specific?

Re: Blue Order Notifications Badge

Joe — Wed, 02 Sep 2020 14:50:50 GMT

Hi there, @MAXSDELI 👋 The only way to remove notifications in the App would be to view each notification, this will cause the blue number to dissapear.

Re: Blue Order Notifications Badge

MAXSDELI — Wed, 02 Sep 2020 15:57:05 GMT

Thanks @Joe, I was hoping there was a way to toggle it off for incoming Online orders but i guess not.

As for my other post regarding Square Online vs. Online Order, what’s the verdict on that?

Re: Blue Order Notifications Badge

Joe — Wed, 02 Sep 2020 16:33:06 GMT

We hear you, @MAXDELI - I've seen some other requests for this, as well. Happy to pass along the feedback.

Did I miss a previous post? Feel free to link it here, I will take a look!

Re: Blue Order Notifications Badge

MAXSDELI — Fri, 11 Sep 2020 01:53:26 GMT

My previous post was regarding the new orders delineation, SQUARE ONLINE rather than ONLINE STORE. Ours still reads and prints ONLINE STORE on tickets. See attached

Re: Blue Order Notifications Badge

kellyj — Fri, 11 Sep 2020 17:05:19 GMT

@MAXSDELI

Interesting catch.

You don't still have an active legacy Square Online Store do you? You're using the new weebly online store?

Re: Blue Order Notifications Badge

MAXSDELI — Fri, 11 Sep 2020 17:25:37 GMT

@kellyj Correct, using the Weebly platform.

https://eatatmaxs.square.site

Re: Blue Order Notifications Badge

kellyj — Fri, 11 Sep 2020 17:27:25 GMT

@MAXSDELI

Okay interesting! I'll look into this further.

Did we get you in the Square Point of Sale UI test too? Im not sure I've seen your name on the list, but you'd be great for it if you want me to enroll you.

Also @KimsBooks while I'm thinking about it, I haven't seen you on in a bit as well.

Re: Blue Order Notifications Badge

MAXSDELI — Fri, 11 Sep 2020 18:32:23 GMT

@kellyj : I haven’t been as active as I once was due to COVID, just attempting to survive the drop in business.

That said, I’m not familiar with the POS UI, what is it?

Re: Blue Order Notifications Badge

KimsBooks — Thu, 15 Oct 2020 19:41:22 GMT

@kellyj

Still here. I realize the Beta Community must be helpful to someone, but I find it cumbersome to find any useful information. I hate starting a new thread, but I have difficulty finding current answers to issues. The answer reply dates are in no order that I can determine...and scrolling through thousands of replies seems counterproductive.

Re: Blue Order Notifications Badge

kellyj — Thu, 15 Oct 2020 19:56:33 GMT

@KimsBooks

Glad you're still here. Is there something specific you are looking for so I can kind of answer where you would go? Really the beta community is meant for current testing and feedback. Im happy to answer anything you may have that's come up, and you can always DM me and I can point you in the right direction.

With the expansion of our beta program and the bigger tests and need for larger test audiences, I'm invested in making this the best experience for you - I just need to know a bit more about what the issues you're facing in navigation. Happy to jump on a call with you if you'd like.

Re: Blue Order Notifications Badge

KimsBooks — Thu, 15 Oct 2020 20:28:34 GMT

@kellyj

Thank-you for your offer to help make the experience better. I realize my feeling of disconnect from the beta program is my issue. I didn't realize how much I valued the connection to the smaller beta group until it changed.

Anyway...enough of that.

Yes, there is a problem. I tried to tag you, but for some reason your name didn't pop up. The Retail Item Variations order has become jumbled. Posted issue with App and Retail examples. A spot check shows that most of the Retail Variations have changed while the App and Dashboard are still in the order we determined.

Hope this helps.

Kim

Re: Blue Order Notifications Badge@

kellyj — Mon, 19 Oct 2020 16:22:22 GMT

@KimsBooks

I totally understand that. I'd still love for you to join us in the round table events. I think that is where you will find a lot of the original testers and be able to connect with them 1:1, most are here as well, and the general discussion page is a great place to connect with one another without having to go through the process of looking through all the different betas and resources we're currently supporting. That board is just for chatting. 😃

Okay that said, I want to dig into this issue a bit more so I can file a bug if necessary. You are using the Square for Retail app, correct? Can you tell me what IOS version you are using now? I want to check into any impact on this from 14.0.1 (which is the most recent version of the IOS), and what version of Retail you may be using.

Re: Blue Order Notifications Badge@

KimsBooks — Mon, 19 Oct 2020 18:08:55 GMT

@kellyj

Ironically the previous beta group wasn't a chatty group. We felt like were finding issues and helping to resolve them. Don't care for mindless chat.

I'm out of the shop today, so I'll have to get the IOS tomorrow.

ashc responded to the variation issue and said to contact Retail. I'm not sure whether I've been referred back to you or someone else. Are you able to see the bigger picture of communication?

Thanks!

KimsBooks

Re: Blue Order Notifications Badge@

kellyj — Mon, 19 Oct 2020 18:34:44 GMT

@KimsBooks

Sorry Im not able to, I'm not part of the support team, and we're not running any Square for Retail beta's currently. So we can file a ticket to the team, but I would just need more information and it seems like that is part of it.

When it's Square for Retail we have a dedicated group of phone support that may be the best option and a bit quicker to respond that community support which isn't quite for as urgent support. I can make sure this goes to the correct person though.

Re: Blue Order Notifications Badge@

KimsBooks — Mon, 19 Oct 2020 18:49:51 GMT

@kellyj

Okay. I'll follow-up tomorrow with the Retail Support.

Re: Blue Order Notifications Badge@

KimsBooks — Wed, 21 Oct 2020 17:35:43 GMT

@kellyj

IOS 13.7

App 5.49.1

I'm just updating to 14.1 and will recheck the variation order. If still an issue, I'll report to Retail Support.

Thanks for your help.

Re: Blue Order Notifications Badge@

kellyj — Wed, 21 Oct 2020 17:44:59 GMT

@KimsBooks If you do talk to them, let me know if you need anything else.

Re: Blue Order Notifications Badge@

KimsBooks — Wed, 21 Oct 2020 18:36:09 GMT

@kellyj

Update to IOS 14.1 didn't correct the Variation issue. I've contacted Retail Support.

Thanks!