thread Re: removing discount label in Online Store

removing discount label

greenhenhouse — Tue, 05 Dec 2023 05:45:43 GMT

I am having an issue with square discounts on product. See Pictures. I created a discount that for some reason was not working in the cart. So I deleted it. (Honey and Extracts 15% off) This was Saturday. I created a new one (15% offHoney...) Discount works in cart as I have had orders fine. However the label will not go away from the first discount I issued. Am I missing something? It appears on all the products I had on discount. It is not in the discount page. Thanks my page is here if you need a better look. Green Henhouse square site

Thanks

Re: removing discount label

sayra — Tue, 05 Dec 2023 19:44:52 GMT

Hello, @greenhenhouse.

I truly understand the frustration you're experiencing, and I want to assure you that we've acknowledged the issue on our end as well. We have escalated this to our Square Online team for a thorough investigation.

We're actively working on this, and I'll keep you updated with any progress or additional information as soon as we have it.

Thank you for your patience and understanding during this time.

Re: removing discount label

greenhenhouse — Tue, 05 Dec 2023 19:45:25 GMT

Resolved via square chat. Thanks

Re: removing discount label

sayra — Tue, 05 Dec 2023 19:55:17 GMT

Hello, @greenhenhouse - Our team just notified us as well that this has been resolved. Our Square Online team made some edits on their end. Your website is now reflecting the correct discounts.

We are happy this has been resolved for you. Please reach out to us with any other questions or concerns, we are always happy to help.

Have a great day!