thread BUG discovered in Apple Pay: payments not processing in Online Store

BUG discovered in Apple Pay: payments not processing

echocl — Tue, 05 Dec 2023 17:20:22 GMT

My customers and I have discovered a bug in Apple pay: payments have not been able to be processed via apple pay. I don't know if this is limited to my website. Square engineering is working on it currently but I'm posting about it here, as I've not been notified by Square that it is an issue, According to the customer who brought it to my attention Apple Pay been dysfunctional for 3 weeks. She thought it was her own settings but it is not. November and December are by far my highest grossing months and it is very upsetting to learn that the checkout process is not working.

As a consumer, when I go to a website and the checkout process does not work properly I lose trust in that business and am less likely to complete the process at all, even with a different payment method.

Re: BUG discovered in Apple Pay: payments not processing

sayra — Tue, 05 Dec 2023 19:20:11 GMT

Hello, @echocl.

We appreciate you bringing this issue to our attention. We understand the frustration and concern, especially during peak months like November and December. It's unfortunate to hear that Apple Pay has been dysfunctional for several weeks, impacting your business and potentially eroding customer trust. We are glad to hear that our Square engineering is actively working on resolving this issue for you.

On our end, if this was a widespread issue that was affecting multiple sellers, we would let you know as soon as we get notification from our engineering team. The last report regarding Apple Pay and Google Pay was on November, 27th and it was promptly addressed on https://www.issquareup.com/.

If there are any updates or resolutions from Square that you would like to share with our Square sellers please do so in case anyone else runs into the same issue.If there's anything specific that the community or Square users can do to support you during this time, please feel free to let us know.

Have a great day.

Re: BUG discovered in Apple Pay: payments not processing

echocl — Wed, 06 Dec 2023 15:20:06 GMT

Two times in a row now chat support reports to me that the engineering team has resolved the issue. But they have not. We've tested on multiple platforms and Apple Pay is definitely NOT working. Shop-owners should TEST to see if Apple Pay is working for all websites. I'm very disappointed and frustrated that this issue has not been resolved.

Adding to my frustration, Square does not send updates, so to learn whether the issue has been resolved I'm left with interrupting my workday during our busiest weeks of the year logging in to chat to request a status update.

Re: BUG discovered in Apple Pay: payments not processing

VanKalkerFarms — Wed, 06 Dec 2023 17:10:57 GMT

I just tested on my iMac and my iPhone and both worked checking out with ApplePay on my Square website.

Re: BUG discovered in Apple Pay: payments not processing

echocl — Thu, 07 Dec 2023 21:44:58 GMT

Still not working. Going on several weeks of not being able to accept apple pay.

Re: BUG discovered in Apple Pay: payments not processing

MayaP — Fri, 08 Dec 2023 00:03:00 GMT

Hello @echoc I am jumping for @sayra while she is out. I understand this is extremely frustrating, and we certainly want to make sure this being addressed, so you process payments during this holiday season.

We have not had any recent reports of issues with Apple Pay, and it does look @VanKalkerFarms was able to process as well. This might be account specific. In order investigate this further we will need to gather more information. Is there any error message that occurs when they try? If so can you provide a screenshot of that. Have you tested this? Are you experiencing the same issue?