thread Re: I want to remove the onetime payment options from all my subscription plans in Online Store

I want to remove the onetime payment options from all my subscription plans

handsofangels — Wed, 06 Dec 2023 19:05:11 GMT

Hi there,

I have made the subscriptions plans and it's showing onetime payment option as well. I just want to remove the onetime payment options from all my subscription plans but didn't see any option in the square setting. Please help me to fix the issue. This is one of my subscription plan link

https://checkout.square.site/merchant/F7YGG5S94MNX0/checkout/NQOCGZGN6PY7MDATNQ7HKH64

Re: I want to remove the onetime payment options from all my subscription plans

AppaloosaTech — Wed, 06 Dec 2023 20:13:52 GMT

@handsofangels On the item's settings in Square Online, under Subscriptions, there's a setting labeled "This item is purchasable only as a subscription", check the box next to it.

Here's a screenshot of the setting:

Re: I want to remove the onetime payment options from all my subscription plans

handsofangels — Wed, 06 Dec 2023 20:41:56 GMT

Didn't find the square online menu. This is what I can see on my square dashboard

https://app.screencast.com/B1H7wujINXA98

Re: I want to remove the onetime payment options from all my subscription plans

AppaloosaTech — Wed, 06 Dec 2023 20:44:20 GMT

To get to Square Online, you'll click Online, then Online again in the submenu.

Sorry for the confusion!

Re: I want to remove the onetime payment options from all my subscription plans

handsofangels — Wed, 06 Dec 2023 20:53:17 GMT

It's asking me to upgrade the plan

Re: I want to remove the onetime payment options from all my subscription plans

handsofangels — Wed, 06 Dec 2023 20:54:30 GMT

I don't want to upgrade

Re: I want to remove the onetime payment options from all my subscription plans

handsofangels — Tue, 12 Dec 2023 08:31:16 GMT

Hi there,

I have upgraded to subscriptions plan. Now when I save the subscriptions settings it's not saving. also still showing one time payment option on the product page. Please help me to fix the issue.

Should I need to register an domain on the square or can I use subscription checkout link?

Re: I want to remove the onetime payment options from all my subscription plans

AppaloosaTech — Tue, 12 Dec 2023 17:18:19 GMT

@handsofangels I made a video on how to use subscriptions, I hope it helps: https://www.youtube.com/watch?v=lEEaqLSOuiM

Re: I want to remove the onetime payment options from all my subscription plans

handsofangels — Wed, 13 Dec 2023 12:53:39 GMT

Thank you for the video. We don't want to use the Square domain. We already have a domain. We are using the "Plans" checkout link and just want to remove the onetime payment option on that page.

Please see the video

https://app.screencast.com/p89O85xk1PNAE

Re: I want to remove the onetime payment options from all my subscription plans

MayaP — Wed, 13 Dec 2023 22:12:50 GMT

Hello @handsofangels, I am happy to help. Yes, if you log in to the SO Dashboard > Items > Site Items > Click on the item > Scroll down to Subscriptions > Add Subscriptions > Select subscription(s) > Done > There is a toggle that says "This Item Is Purchasable Only As A Subscription". If you leave that toggled on, it'll only offer it as a subscription and won't have the option for a one time purchase. I hope that helps!

Re: I want to remove the onetime payment options from all my subscription plans

handsofangels — Thu, 14 Dec 2023 07:51:02 GMT

Hi again

It's only showing the subscription option now. that is fine, but it's not allowing me to add item into cart.

https://www.myhoashop.org/product/test-product/33

Re: I want to remove the onetime payment options from all my subscription plans

JJ_ — Thu, 14 Dec 2023 14:22:15 GMT

Hello there @handsofangels

The reason this appears Not Available is that you haven't set up your fulfillment.

You can accomplish this by visiting Square Dashboard > Online > Fulfillment > Shipping (The current fulfillment type for this Test Product). Once you fully complete this process your item will become available.

Re: I want to remove the onetime payment options from all my subscription plans

handsofangels — Sun, 17 Dec 2023 05:38:24 GMT

Hi,

We are able to setup the subscriptions. Now we have one issue with the subscriptions. We don't allow users to cancel the subscription. We want to remove the cancel subscription option.

Re: I want to remove the onetime payment options from all my subscription plans

handsofangels — Sun, 17 Dec 2023 05:47:55 GMT

We also want to remove the shipping address from the form. And want to change the terms and conditions section text

Re: I want to remove the onetime payment options from all my subscription plans

_Violet — Sun, 17 Dec 2023 23:05:34 GMT

Hi there, @HandsofAngeles - I'm not sure of the answer to this myself so I'm reaching out to the Square Online support team for help.

I'll reach back out to you here once I gather more info!

Re: I want to remove the onetime payment options from all my subscription plans

handsofangels — Mon, 18 Dec 2023 19:55:35 GMT

Hi there,

Please let me know ASAP.

Thank you

Re: I want to remove the onetime payment options from all my subscription plans

_Violet — Mon, 18 Dec 2023 23:12:11 GMT

Hi again, @handsofangels - Thanks for your patience here.

The Square Online Team has let me know that the ability to prevent customers from cancelling their subscriptions is a feature request.

To learn more about how feature requests work, please see this post from one of our Seller Community Moderators.

In the meantime, keep an eye out for any updates in our Seller Community. We appreciate your input!

Re: I want to remove the onetime payment options from all my subscription plans

handsofangels — Wed, 20 Dec 2023 12:26:53 GMT

Please remove the subscription cancelling option. Also remove the shipping on the checkout page.

Thank you