thread Re: Square support is not helpful in Online Store

Square support is not helpful

Forestandhearth — Wed, 06 Dec 2023 21:57:46 GMT

I am super frustrated with Square and its customer service. I have been trying to get help for a week now, anyone else find that Square support is awful???

I added products to Square online and it is a serious pain to get attached to my website!!!!!! I am really struggling it make look cohesive and a stand alone page, not just highlighted products. No support will help from them because they don't address my actual question.

Re: Square support is not helpful

JJ_ — Wed, 06 Dec 2023 22:03:14 GMT

Hello there @Forestandhearth

Welcome to the Seller Community, and I am sorry to hear about this experience with our Support Team. I would love to take a look at your situation.

Can you provide more details of the problem, a link to your website a long with example items that you are having problems with? Any screenshots would help too.

Thanks in advance!

Re: Square support is not helpful

Forestandhearth — Wed, 06 Dec 2023 22:13:15 GMT

Wow thanks, I should have started her I guess! I tried chatting and email to no avail! Ok I am done complaining,

so my website is forestandhearthllc.com

I created items with my app on my phone not realizing it would be difficult to fit into my website that way. I tried to then make a shop page but it only shows up as items highlighted, not an actual shop page. So then I somehow put the shop all page as my homepage but I just want a regular page for visitors to shop from. When I try to do that as a new page, the shop button is grayed out! Thank you!

Re: Square support is not helpful

JJ_ — Wed, 06 Dec 2023 23:08:57 GMT

So to make sure I follow you... You would like your Home to be a Home page and in the home page have a button for the shop? Or the Shop in navigation would suffice here? @Forestandhearth

Re: Square support is not helpful

Forestandhearth — Wed, 06 Dec 2023 23:10:30 GMT

Thank you!! I would like it in navigation 🙏🙏🙏🙏

Re: Square support is not helpful

JJ_ — Wed, 06 Dec 2023 23:26:53 GMT

Awesome! I went ahead and corrected this for you! When you have a moment you can go ahead and publish your website from the Website Editor.

Glad to help!