thread Square Online Returns Questions in Online Store

Square Online Returns Questions

StorypillarMeg — Tue, 18 Nov 2025 14:52:25 GMT

Hey,

Second to last batch of Square Online questions...

Returns

-I found information about how Square Online refunds work, but what about Square online returns? -Where do I configure where online returns are sent and create return shipping labels?

-Where do customers go to initiate returns/refunds? Do I need to provide an email address and manually process them?

Thanks!

-Meg

Re: Square Online Returns Questions

Laurie_ — Sun, 10 Dec 2023 23:47:07 GMT

Hi @StorypillarMeg,

Thanks for reaching out to us with these questions! I'd be happy to provide some more information here.

Right now, Square Online does not have the ability to internally generate a return shipping label. While you can create a Return Policy for your online transactions, returns will need to be processed manually from your Orders page, and labels can be generated via your shipping carrier / shipping intergration.

I hope this helps to answer your questions, but if you think of anything else, please don't hesitate to reach out to us here!

Re: Square Online Returns Questions

StorypillarMeg — Mon, 11 Dec 2023 15:10:22 GMT

Got it. So it sounds like customers can return items, but they would have to email me directly and I would have to send them the return label (that I create in Square) myself. Is it the same with refunds? They would have to email me and I would have to go into Square and manually initiate it? So I should make an email or other way of getting in touch with me visible on receipts and confirmation emails?

Thanks for your help!

-Meg