thread Pictures vanishing after item update in Online Store

Pictures vanishing after item update

owlkeyme — Fri, 15 Dec 2023 21:37:07 GMT

Since the beginning of this month (I had my shop closed for the last 2 weeks of November), half the time when I go to update an item via the online feature - usually to add more stock - after I saved my work and closed out, all of the photos for that item have vanished. I have done nothing to that area of the page and I've been doing this for years, so it's definitely a new quirky development. It's incredibly frustrating, especially since it's random. Today it also deleted the image of an item I searched for, before I even touched the page. And yes, it was missing from the storefront as well, not just the backend. I haven't gone through my whole shop yet to see if it's randomly doing this to other items, but it's definitely frustrating AF.

owlkeyme.square.site

Re: Pictures vanishing after item update

owlkeyme — Fri, 15 Dec 2023 21:41:44 GMT

Ok, I just scrolled through - here's a page I haven't updated recently, but all of the images are gone. It was definitely fine previously, as I've had recent orders of this item:

https://owlkeyme.square.site/product/mini-bags/474?cp=true&sa=true&sbp=false&q=false

Now I have to hunt down all of those images again 😞

Re: Pictures vanishing after item update

MayaP — Fri, 15 Dec 2023 23:07:51 GMT

Hello @owlkeyme, I am sorry you are having issues with your photos vanishing after item edits. I am not seeing any reports of this issue currently going on. I would reach out to Square Online, so we can investigate this further. You can reach support at

1-855-700-6000 squ.re/contactsqsupport.

If you need anything else please let us know.