thread Re: Item pages fail to load in Online Store

Item pages fail to load

ConnectandHike — Tue, 26 Dec 2023 22:18:46 GMT

My item pages fail to load. All items show on the shop all page, but when you click on an individual item the page loads but the product will not load on the page.

I've tried deleting and remaking items, trying with different images/descriptions, and completely resetting the website to default and starting over all with no success.

Web store is: https://connect-and-hike.square.site

Re: Item pages fail to load

_Violet — Wed, 27 Dec 2023 16:26:39 GMT

Hi @ConnectandHike - I'm sorry to hear that this issue with your Square Online site has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account and settings with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

Re: Item pages fail to load

ConnectandHike — Wed, 27 Dec 2023 16:30:02 GMT

Thank you for responding, I'm actually on the phone with them now

Re: Item pages fail to load

chuck8773 — Wed, 04 Sep 2024 01:44:03 GMT

Did you find a solution to this issue? I am experiencing something similar.