thread Re: Subcategories not showing up on mobile in Online Store

Subcategories not showing up on mobile

poshpieces — Wed, 27 Dec 2023 16:44:32 GMT

My website is working well on a computer, but the mobile version is not showing all of the subcategories. Some subcategories are showing on the mobile, but not all. Most of my customers go to the site via social media and are 90% on a mobile device, so not having all the subcategories showing up is definitely making things more difficult. Anyone have any suggestions on how to fix this problem?

Re: Subcategories not showing up on mobile

BernadetteA — Wed, 27 Dec 2023 18:14:57 GMT

Thanks for posting, @poshpieces

Can you please post a link to your website so we can take a look at the desktop and mobile views? Do you happen to know if this is happening on a specific mobile device? i.e. Apple or Android, etc

Thanks in advance!

Re: Subcategories not showing up on mobile

poshpieces — Wed, 27 Dec 2023 19:29:29 GMT

Thank you for the reply! Here’s the link:

www.poshpiecesjewelry.com

I should mention that the issue is the subcategories under the subcategories. For example, the category “Single Sets” has subcategories “Small (8mm)”, “Medium (10mm)”, and “Large (12mm)”. You’ll see that both the 8mm and 12mm show the different subcategories whereas the 10mm does not.

Re: Subcategories not showing up on mobile

MayaP — Wed, 27 Dec 2023 20:41:56 GMT

Hello there stepping in for @BernadetteA. Can you confirm which subcategories are not appearing? Also, is this happening on Apple or Android devices? What browser on your phone are using?

Re: Subcategories not showing up on mobile

poshpieces — Wed, 27 Dec 2023 21:01:35 GMT

The subcategories not showing on mobile are:

Under: Single Sets --> Medium (10mm):

Druzy (Crystals)
Animal Print
Mosaic
Swirl

I have used only Apple to test the mobile version of the site (we don't have any Androids) and I have used Safari as well as Chrome on mobile, both failed to show the subcategories under Single Sets --> Medium (10mm).

Re: Subcategories not showing up on mobile

MayaP — Wed, 27 Dec 2023 23:21:33 GMT

Thank you for confirming this information @poshpieces. This sounds glitchy. I would contact support at 1-855-700-6000, squ.re/contactsqsupport, so our Square Online Team can investigate this further. They can look into your settings and do some testing to get this resolved For account security we cannot take these actions here in community. If you need anything else please let me know.