thread We need a order notification text option please in Online Store

We need a order notification text option please

RrF — Fri, 29 Dec 2023 16:41:01 GMT

We need to have the option of getting an order notification by text not just email please. I do not sell much online. I run a salon, because of that I don’t need to check my emails very often . Once in a while I miss an order because I was sent an email only. I get hundreds of emails a day. I can’t go through these every day just to see if somebody may have placed an order. Please add this feature. Many of us would be grateful. Thank you.

Re: We need a order notification text option please

Doran — Fri, 29 Dec 2023 21:54:52 GMT

Do you use the app on your phone? I get push notifications right to my phone from Square when I get an online order.

Re: We need a order notification text option please

Sam_400º — Tue, 02 Jan 2024 14:27:44 GMT

Exactly this @Doran!

I've turned off order notification emails and just use the app notifications instead. I have them on during the week and off when I'm trading as I have a screen in front of me with all the orders on anyway.

Very easy to set up on each device you use.

Re: We need a order notification text option please

RrF — Tue, 02 Jan 2024 23:07:25 GMT

Yes i do have the app on my phone also but I’ve not found another option for order notifications other than email.

Re: We need a order notification text option please

Laurie_ — Wed, 03 Jan 2024 02:23:58 GMT

Hi @RrF 👋,

I can totally appreciate the value of text message order notifications, but currently, this falls under a feature request for Square Online. If we receive any news on this feature, we'll be sure to make an announcement via the Seller Community. As a temporary solution, I suggest that sellers create a distinct email address dedicated solely to Square Online order notifications. You can receive these notifications on up to three email addresses. To add extra addresses, go to your Notifications page and separate each address with a comma.

If you're looking to enable push notifications on your app, you can do so with the following steps.

This will allow you to receive notifications without the requirement of keeping your device active and on the Point of Sale app.

For iOS users, you can customize whether order notifications are Temporary or Persistent. Persistent order notifications will remain on screen until you view or dismiss them. To select your preference:

1. On your iOS device, open the Settings app and tap Notifications.
2. Locate and tap the Square app > Banner Style > select Temporary or Persistent.

For Android users, you can manage your push notification settings by:

1. Open the Settings App > Apps & Notifications > Advanced.

Let me know if you have any further questions about this!