thread Re: TikTok Embed Into Stories on Square Online Site in Online Store

TikTok Embed Into Stories on Square Online Site

Doran — Sun, 31 Dec 2023 00:07:55 GMT

Is there a way to put TikTok videos into story pages?

Re: TikTok Embed Into Stories on Square Online Site

_Violet — Sun, 31 Dec 2023 22:22:08 GMT

Hey there, @Doran 👋

I'll have to reach out to the Square Online team for this one to get the best answer for you. I'll reach back out to you here once I gather more info!

Re: TikTok Embed Into Stories on Square Online Site

_Violet — Tue, 02 Jan 2024 22:40:16 GMT

Hi again @Doran - Thanks for your patience here 🙏

This is what the Square Online team said, "The Seller can add video to the story that they are creating by using the Video Section or the Embed code section sometimes. The process would be the same as for normal pages as far as guidelines and the function of the specific Sections."

I hope this information is helpful but please do let me know if you have any additional questions.

Re: TikTok Embed Into Stories on Square Online Site

Doran — Tue, 02 Jan 2024 22:46:30 GMT

sadly, I've tried both of those and Tiktoks don't come out. Just an error message pops up or it is distorted since the VIDEO box formats landscape or 1:1 and not portrait.

Re: TikTok Embed Into Stories on Square Online Site

Laurie_ — Wed, 03 Jan 2024 00:18:00 GMT

Hi @Doran,

Thanks for giving those steps a go!

I've passed this back to our team for further troubleshooting. In the meantime, are you able to include a screenshot of the error message you're receiving when attempting to upload the video?

We'll keep a lookout here for your reply.