thread Re: Tax not working in Online Store

Tax not working

handsofangels — Fri, 05 Jan 2024 15:23:17 GMT

I have enabled Tax and that is not showing on the checkout page. I have single and recurring products on the square and want to add the tax.

https://checkout.square.site/merchant/F7YGG5S94MNX0/checkout/GZW2KS4OET3Y2762G3XZXSHV

https://www.myhoashop.org/product/patient-care-technian-biweekly/61

Re: Tax not working

MayaP — Fri, 05 Jan 2024 16:22:36 GMT

Hello there @handsofangels, I am sorry you are having issues with your taxes on your online checkout links, I am happy to help. On your Dashboard under Items > Online checkout > Settings > General, make sure your sales tax is enabled there. If you are still having issues after doing that then let me know.

Re: Tax not working

handsofangels — Sat, 06 Jan 2024 13:30:30 GMT

I have enabled the tax and it's still not showing on the checkout page

https://app.screencast.com/W3zGn7GZlF5Rt

Re: Tax not working

handsofangels — Sat, 06 Jan 2024 13:31:28 GMT

Please check these two products

https://www.myhoashop.org/s/subscription-checkout

https://checkout.square.site/merchant/F7YGG5S94MNX0/checkout/GZW2KS4OET3Y2762G3XZXSHV

Re: Tax not working

MayaP — Sat, 06 Jan 2024 21:56:17 GMT

Hmm, I am not sure what could be causing the taxes to not calculate. For this I would contact our Online Team, so they can take a deeper dive into your settings and account to determine what is going on, or if this is a bug. You can reach support at 1-855-700-6000, squ.re/contactsqsupport. I hope this gets resolved, and please let me know if you need anything else.