thread Re: Two dashboards, trouble selecting the Team dashboard in Online Store

Two dashboards, trouble selecting the Team dashboard

knickerbockerwm — Mon, 08 Jan 2024 03:11:49 GMT

I have two dashboards showing when I log into Square, one for a website I am editing as part of a team, and one for my personal account. Whenever I select the team website, it always takes me to my personal account instead. Is it possible to either make the team website dashboard the default or do I have to close my personal account? I'm not even using my personal account.

Re: Two dashboards, trouble selecting the Team dashboard

Ellie_ — Mon, 08 Jan 2024 19:08:41 GMT

Hi there, @knickerbockerwm,

Thank you for reaching out about this. Are you able to confirm the domain name tied to the website you are trying to access? This will help us take a closer look at how we can help. 😊

Re: Two dashboards, trouble selecting the Team dashboard

knickerbockerwm — Tue, 09 Jan 2024 02:06:44 GMT

The website is not live yet - I am logging in to edit it.

Re: Two dashboards, trouble selecting the Team dashboard

_Violet — Tue, 09 Jan 2024 14:27:12 GMT

Hi @knickerbockerwm - Violet here, following up for @sayra.

It's a bit difficult to pinpoint what may be happening without looking at your account and Dashboard with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.