thread Re: Square Online "Create New Item" has issues with "Options and pricing" in Online Store

Square Online "Create New Item" has issues with "Options and pricing"

NicoleVaughan — Mon, 08 Jan 2024 20:06:11 GMT

In my Square Online -> Items list I have been having an issue for a while now where when I create a new item that has "Options and pricing" (old was Variations) for a few colors I offer is that it initially saves, but when I go back in my Options are wiped out and the old section of "Variations" shows again and is blank. I then add my variations like I used to and save again. It is very finicky and I have to Save and go back in several times in order for all of my info (SKU, price, and variation names) to stick. It also takes me a few rounds every time to get the Stock quantities to actually update and save. Has anyone else been having this issue? I'm just now asking about this because I have some free time to deal with it, but it's been doing this to me for 6+ months and it's driving me nuts. I'm doing all of this work in Google Chrome on a Windows 11 PC if that helps narrow it down. And I apply my updates regularly.

Re: Square Online "Create New Item" has issues with "Options and pricing"

_Violet — Tue, 09 Jan 2024 17:39:17 GMT

Hi @NicoleVaughan - Thanks for reaching out to the Square Seller Community to bring this to our attention. Sorry to hear that you're experiencing this issue 😔

I'm going to consult with the Square Online team on this one to get the best answer for you. I'll reach back out to you here once I gather more info!

Thanks for your patience in the meantime 🙏

Re: Square Online "Create New Item" has issues with "Options and pricing"

_Violet — Sun, 14 Jan 2024 18:41:02 GMT

Hi again @NicoleVaughan- Thanks for your patience here.

Our Online Store team let me know that in this case, we'll need more insight from you. When you have the chance, we strongly suggest that you contact our Support Team through this form, so we can have a conversation with you to understand the details.

Our first goal is to replicate the issue so we can fully understand the items and steps you've been taking. Once we have the missing information we can have a better understanding on what the next steps would look like to either further triage or escalate for additional review/ troubleshooting.

Thank you for understanding!

Re: Square Online "Create New Item" has issues with "Options and pricing"

NicoleVaughan — Mon, 15 Jan 2024 14:29:55 GMT

I just filled out the form through the link you provided. Thanks!